Social Media for Advisers

Social media for advisers – where to start?

Research shows that £145Bn worth of mortgages were granted in 2016* but with new mortgage brokers setting up every week you need to be able to protect, and indeed grow, your own market share. You can gain instant access to 1000s of buyers using social media, but where do you start? Or how do you maximise your time online to the best effect? In this article, we explore how social media can give you that competitive edge.

Why use social media?

Being part of a social media community immediately opens up opportunities to expand your audience, communicate within the industry and engage with potential clients. It can help you:

  • Keep abreast of the latest news and developments in the mortgage market
  • Promote your business and communicate with potential clients
  • Network with fellow brokers and connect with Lenders
  • Link in with industry influencers who may open doors for you

As we mentioned in our previous blog, your website acts as your shop window. Social media goes further – it provides more channels and opportunities to promote your business, as well as directing readers to your own website. With each and every social media channel you can easily connect, engage and discuss with all those who are important to you. You can promote your business through your social profile(s) to help attract new clients. By posting engaging, relevant content and promoting your profiles to others, you can help boost your reputation and recognition amongst your target audience.

You can promote your business through your social profile(s) to help attract new clients. By posting engaging, relevant content and promoting your profiles to others, you can help boost your reputation and recognition amongst your target audience.

Social media platforms allow you to network with fellow brokers, start a conversation about a current topic and discuss more general, light-hearted subjects. Ultimately, social media gives you the possibility to grow a network of contacts you can connect and potentially work with in the future.

Using social media

Which platforms should you use?

From Facebook to Pinterest and YouTube, the myriad of channels can be overwhelming making it hard to know which one/s to focus on.  However, you don’t have to use them all. Don’t overstretch yourself and focus your efforts on perhaps just one platform to start with. This will ensure the quality of your messages remains of a high standard and you are able to post regularly.

TOP TIP: Do NOT attempt to use more than three channels when starting out on social media. Perhaps start with one and build from there.

LinkedIn

LinkedIn is a prime platform for brokers to find and network with like-minded peers. It is traditionally a professional network, where discussions tend to centre on industry-related subjects. This means that most of your connections are likely to be people you work with and other industry contacts you may know, for example, people you have met at events or conferences. You can also join groups about topics you’re interested in or to connect with like-minded people, such as the Mortgage Brain group or Mortgage Brokers UK.

You can create a personal profile as well as a company page for your business to post your own content and updates to promote your services.

Twitter

The main benefit of Twitter is that it is an open network. While LinkedIn and Facebook both have closed networks whereby you must connect with, ‘like’ or ‘follow’ someone in order for them to see your content, Twitter is open to everyone.

Unless your account is on a private setting, people can see your tweets and get involved in discussions, especially if you use hashtags. This is an excellent technique to increase brand awareness and to spread the word about your business.  Don’t use more than a couple of hashtags in any one tweet thought, otherwise it could look like spam.  Again, you can set up your profile to be personal – or create one for your business.

TOP TIP: Practice at writing short posts as Twitter only allows 140 characters, including any relevant links or tags.  For example: Radical new proposals to cut out unfair abuses of leasehold have been announced by the government this week:  buff.ly/2uBapHo   (132 characters)

Facebook

Your personal Facebook profile with party and children photos won’t get you far in the mortgage world, so for business promotion, it is a good idea to create a Facebook company page to act as the hub of your marketing on this channel.

Like many other social channels, Facebook allows you to schedule content to be posted directly onto your page and reach out to your target audience with the use of promoted posts. It is a tool primarily for businesses to use, and it can help you with lead generation.

TOP TIP: Ensure you set up the right sort of page for your business – Facebook guides you through the process and has a great help centre should you need it.

Business or pleasure?

If you have your own business and are looking to grow your client base, it’s best to first focus on creating company pages for Facebook, Twitter and LinkedIn. You can share similar content across all three sites whilst ensuring you reach a variety of audiences since different people use different networks. This simple step ensures you are promoting your business, rather than your social activities.

TOP TIP: Check your organisation’s policy to ensure you stay within their guidelines (if applicable). It may include hints and tips to get you started.

If you work for a larger company and would like to expand your industry presence as an individual, you can start off with a Twitter account and a LinkedIn profile. You can get involved in discussions on Twitter and tweet from meetings or events to get involved in conversation with fellow brokers. Start building connections with colleagues on LinkedIn and explore any groups you can join to meet new people to network online with.

Use social media to your advantage

Using social media wisely can help grow your business and your network of trusted contacts and specialists. Show yourself to be an expert in your field and you are likely to earn the trust and respect of your audience. You should share interesting, unique content that adds value to your followers, reminding yourself that it’s quality, not quantity that counts. Dedicate sufficient time to build an audience on each network – and remember not to spread yourself too thin. Good luck!

*Source: Building Societies Association

My Mortgage Brain Experience: Katie M

As part of my Year 10 work experience programme, I was kindly offered a placement at Mortgage Brain where I spent a week with the marketing team, learning about what the company does in a broad sense, as well as the individual roles and responsibilities of the team. It was my first experience of a business environment, so it was interesting for me to see how everything works and how my original perceptions of an “office life” were so far from the truth!

I was given a basic outline of what the company does in which I learned about broker/customer/lender relations and roles, the different departments and their roles within the company. I also learnt about the different products the company offers and what each one provides. This was when I realised how little I actually knew about mortgages and how difficult it was for an outsider to grasp.

Nonetheless, it was explained to me well. I was given my own email and was shown how to use Outlook which was a programme I hadn’t used before (luckily it was easier to understand than the actual company!). I was also taught how to structure an email formally which was very useful – especially since it’s something we don’t learn at school.

I was introduced to the employees of Mortgage Brain on my first day, I received a warm and friendly welcome from all of the staff; everyone was so kind and eager to help me. It was a great environment to work in as everyone got on well (they didn’t even argue over who made the tea), and were always looking out for me (and offering me cups of tea), which definitely put me at ease (the tea was very good). I sat down with each member of the marketing team during the week and they talked me through their roles within the team and the programmes and processes that they use. It was informative for me to learn about individual responsibilities as well as an overall view because it allowed me to visualise what working for Mortgage Brain would be like.

During my stay, I was lucky enough to be involved in the redesigning of the Mortgage Vision 2017 website. This was great as I was given the opportunity to attend meetings within the team where web design was discussed. I also had a look at the Mortgage Vision 2016 website and I was asked to review and compare it to other sites. This was a great experience for me as I could learn about web design and the whole process behind creating a website; it was a lot harder than I realised. The team was very good at helping me feel included during the meetings and explained concepts that I didn’t understand. The end product looked amazing – I’m sure you’ll agree!

I was also able to attend a “Company Meeting”. This was particularly useful for me as a work experience student as I was able to experience how meetings work in the real world – they were a lot less scary than I had initially imagined, but a lot more boring!

Overall my work experience with Mortgage Brain was fantastic; I was able to see a new environment which was like nothing I had ever experienced before.