Love Your Customer campaign: sharing the love

February may be a short month but we know it’s going to be a big one!  We’re bringing back our favourite campaign – ‘Love Your Customer’ from last year, tying in closely with Valentine’s Day and celebrating the loyalty of our customers.

To get involved and understand more about what this fantastic campaign entails, read on and find out how we’re sharing our love customer loyalty.

The ‘Love Your Customer’ Charity Competition

Firstly, we will be running a competition from 3-13th February at 11:59 pm and the prize draw winner will be picked at random and announced on 14th February, Valentine’s Day!

You can take part in the prize draw by simply answering one multiple choice question. Then you will be automatically entered into a prize draw for £50 worth of Amazon or M&S vouchers.

With every entry made, Mortgage Brain will donate £5 to the winners’ charity of choice. The more people that take part the more money the charity receives. Don’t be afraid to share this with colleagues and friends and help spread the love.

On social media, we will be sharing the #LoveYourCustomer messages and promoting customers to share and take part in the competition to donate more money to charity. Our sales team will be visiting clients across the country throughout the month and gifting them with Thornton’s chocolates to say thank you for choosing Mortgage Brain. Check out all the activity using #LoveYourCustomer on Twitter and LinkedIn.

What more can you do for your customers?

It’s an important aspect of our culture to do the most that we can for customers. It’s important to us that you are aware of how you can use our software to support your customers compliantly, efficiently and transparently. Many of our solutions are aimed at our customer’s customer. For example, you can get the best results and inspire increased loyalty by using The Key’s Client Portal.

Customising the Client Portal to match your branding creates a professional look and feel, and will give not only an excellent first impression but a lasting impression too. Your customers want to know that they’re working with someone professional and reputable.

Using the Client Portal properly can save you up to an hour per case – and, with the average adviser completing six cases per week, that’s almost a whole day you’re saving!

It’s competitive out there, but with the right tools and by showing how much you care, you will always provide a better customer experience that you can be proud of. Whether you’re new to Mortgage Brain or a long-term customer, you all deserve a thank you because sharing is caring.

Enter our charity competition

Terms and conditions

Love Your Customer 2020

1. The closing date is midnight on 13th February 2020.

2. Only one guess per prize draw per entrant.

3. All prizes are subject to availability, and Mortgage Brain Ltd reserves the right to replace the prize with an alternative product of equal or higher value if necessary at the Promoter’s discretion. No cash alternative will be offered.

4. No purchase necessary.

5. This prize draw is only open to UK residents aged 18 years or over.

6. The winner will be selected at random after the closing date by an independent judge from all entries received. The judge’s decision is final and no correspondence will be entered into.

7. The winner will be notified by email or telephone (using the details provided at entry) within 6 weeks of the closing date. Following such notification, the winner will be required to send the Promoter full details of their postal address to which the Prize will be delivered (if applicable).

8. If the Promoter cannot: (i) contact the winner (via the details provided at the date of entry) within a reasonable period of time (to be established at the Promoter’s sole discretion); or (ii) the winner does not return details of their postal address to the Promoter within 14 days of notification that they have won the Prize, the Promoter reserves the right to re-draw a winner of the Promotion and thereafter until a winner on these terms is found.

9. Please allow 28 days for delivery of the prize. The Promoter accepts no responsibility for the prize being lost, damaged or delayed in the post.

10. Unless otherwise stated, the Promoter is Mortgage Brain Ltd, 6 The Courtyard, Buntsford Drive, Bromsgrove B60 3DJ. The details of the winner will be available six weeks after the closing date by sending a SAE to Mortgage Brain Survey Prize Draws at the above address.

11. Click here for our GDPR Privacy Policy

Love Your Customer campaign: sharing the love for customer loyalty

February may be a shorter month but we know it’s going to be a big one, as we’re bringing back our favourite campaign – #LoveYourCustomer for the second year, tying in with Valentine’s Day and celebrating everything ‘customer related’.

To get involved and understand more about what this fantastic campaign entails, read on.

Our ‘Love Your Customer’ Charity Competition

We will be running a simple multiple-choice competition from 3rd until 13th February at 11:59 pm. The winner will be picked at random and announced on 14th February, Valentine’s Day.

You can take part by simply answering a multiple choice question here. You will be automatically entered into our prize draw to potentially win £50 worth of Amazon or M&S vouchers.

With every entry made, Mortgage Brain will donate £5 to the winner’s charity of choice. The more people that take part the more money the charity receives. So please share the link to the competition: https://www.smartsurvey.co.uk/s/MortgageBrainLYC2020/  with colleagues and friends and help spread some cheer.

Gifts of Cheer

Our Corporate and Lender Account teams will be visiting our customers across the country throughout the month, gifting them with chocolates to say thank you for choosing Mortgage Brain and posting pictures on social media.  Our office-based support teams, Direct Sales and Customer Services team will also be taking part and spreading the cheer.

We will be sharing the #LoveYourCustomer messages across all our social media platforms Linkedin and Twitter, hoping to encourage competition entries and donate more money to charity.

What more can you do for your customers?

It’s an important aspect of our culture to do the most that we can for our customers. So it’s important that you can use our software to support your own customers compliantly, efficiently and transparently hence many of our solutions are created with your customer in mind. For example, you can get the best results and inspire increased loyalty by offering your customers the use of our CRM, The Key’s Client Portal.

You can customise the Client Portal to match your branding, creating a professional look and feel, which will give not only an excellent first impression of someone professional and reputable but a lasting one too.

Using the Client Portal properly can save you up to an hour per case – and, with the average adviser completing six cases per week, that’s almost a whole day you’re saving!

It’s competitive out there, but with the right tools and by offering your customers’ use of the best technology out there, you will always provide a customer experience that you can be proud of.

And finally, in the spirit of #LoveYourCustomer, whether you’re taking advantage of one of our 30-day trials, have just signed up or are a long-term customer, you all deserve a thank you because you ultimately make Mortgage Brain.

Enter our #Loveyourcustomer charity competition