UKMortgages – a helping hand for first-time buyers

There’s no doubt. Life is hard for first-time buyers (FTBs). Trying to get on the property ladder in an age of sluggish wage rises, rising property prices, and a tightening of the rules around the approval of mortgages means that FTBs must work hard to find a Lender to support them.

That’s a daunting prospect. So where do they start? We developed UKMortgages to help FTBs kick-off the process by finding an adviser who is local to them, and who has the resources to match them with a suitable Lender.

A free service for FTB or BTL owners

It’s a free service that anyone can use – FTB or seasoned BTL owner. Available via a website, as an app available from Apple or Android app stores, or as an Amazon Skill, UKMortgages gives FTBs a great starting point. With a built-in mortgage calculator and a simple postcode search that presents them with a list of local advisers, they quickly have a wealth of knowledge available to them.

Of course, this has great benefits for advisers too. Mortgage Brain sourcing customers get the opportunity to have a free listing on UKMortgages. And why wouldn’t they when the app has been started 1.7m times? Who doesn’t want free leads? It takes advisers just a couple of minutes to enter their details so that they appear in searches online, on apps or through Amazon Echo. They just sit back and let the leads come to them.

So UKMortgages is a win-win situation. FTBs have a first port of call giving them hundreds of advisers and lots of information at their fingertips and advisers get leads for free. What’s not to like?

How the Client Portal is at the very centre of your customer relationships and helps to create the ‘digital customer journey’.

If you haven’t met yet, allow us to introduce you to The Key’s Client Portal. Through an integration of MortgageBrain Classic and MortgageBrain Anywhere, The Key leads the industry as a back-office system.

For those of you who don’t know already, through the use of several handy tools used within the Client Portal, including a Fact Find functionality and secure communication and document up and download, we have been able to deliver an exceptional digital customer journey at the very centre of your customer relationships.

The benefits: they’re for both you and your customer

We always want to ensure that your clients are given the best experience possible when working through the mortgage process. Not only will the Client Portal help in a client’s decision in choosing you as their broker but it provides them with a modern and efficient experience in their dealings with you.

The ease at which you can keep your clients up to date with the process of their application is another main highlight, with the Client Portal offering 24-hour access to both you and your customers via desktop, laptop, smartphone and tablet.

Client-focused Fact Find

We cannot talk about The Key’s Client Portal without the digital Fact Find functionality. This is certainly one of the best ways to enhance your customer experience all to the good.

The Fact Find enables clients to directly enter their information into your CRM system as and whenever it is convenient for them. Following this, it will then be immediately attached to their record within The Key. It is convenient for them and just as convenient for you – no rekeying!  Plus there are benefits in developing your customer relationships as all their personal facts and information are collected before any meetings.

This could save you up to 60 minutes of the mortgage process for each case and, therefore, means that your client meeting can steer more towards focusing on advice, rather than spending much of it gathering information. You also have the ability to lock or unlock your clients’ access to the Client Portal so that you can control when they can update and access the data.

So start your digital customer journey with your 30-day free trial today. To stay up to date on all our news, The Key or otherwise, follow us on Twitter – @Mortgage_Brain – and LinkedIn.

Conveyancing and technology: how the two go hand in hand

The conveyancing market is booming. Proactivity levels have soared by 69% in the past four years, according to data released in July by Search Acumen, even with 11 per cent less conveyancers currently in the market. It’s becoming ever more imperative that those of us still working in the industry can cope with a heavier workload, and continue to make it a success.

As the amount of technology on offer increases, its use in different sectors grows at the same time. Technology in the conveyancing industry has improved as of late, with the rise in technology overall playing its part in enabling conveyancers to not only keep on top of their cases, but to ensure they are completed efficiently and to a high standard.

Conveyancers are, on average, now completing an extra case per week, and technology can be thanked for having a large part in this success. It can be said to be helping improve efficiency, enhancing due diligence and streamlining the processes that must be completed in the conveyancing process. But do you know everything that’s on offer to you to ensure your conveyancing career is a successful one? 

Technology and communication

Communication is incredibly important if you want the conveyancing process to run as smoothly as possible. ConveyancingBrain’s Case Tracking Guide provides an overview of the perfect method of three-way communication, between you, your client and the chosen Solicitor. The ConveyancingBrain team is also able to join in the conversation to move things along, so it can be a four-way conversation if need be.

One of the beauties of the messaging element of the case tracking is that you can also choose whether all parties or just some can see each message. On occasion it may be prudent to simply converse directly with the Solicitor without the need for the Client to view that message, thereby giving you greater control of the communication.

The Purchase Progress log on the case tracking system also shows what stage the case is currently at and helps provide confidence and information as to what activity the Solicitor is undertaking.

With all communication in one place and made simple, you can keep up with your growing workload whilst not compromising on service. The guide explains how to track your cases efficiently, with the system allowing everyone to see case updates 24/7 and alerting all parties when there is an update, request or advance in the case.

Regular updates

The brilliant thing about technology is that it means processes are now instant, and updates more frequent. ConveyancingBrain are committed to making regular updates to the system to make things easier to use and processes more simple to follow, giving you the tools you need to obtain a quote quick and easily, instruct a solicitor and complete a case.

tracking

Automated emails and text messages (if chosen) are sent whenever a Solicitor adds a note to the Case Notes section of any ongoing cases, saving plenty of time as it means you don’t even have to log in to check your messages.

Technology also makes it easier to take on customer feedback and implement any changes to make the user journey a better and smoother one.

One change ConveyancingBrain made recently was making it possible for you to choose whether to disclose the Solicitor’s name on the quote you provide to your client. Technology allows you to choose from different options to make everyone’s conveyancing experience better.

Opportunity for more

With technology comes the ability to offer more for your customers, with the advantages for online offerings ever increasing. Downloadable guides are a handy ConveyancingBrain offering that you can use to offer additional support to your clients.

Whether it’s sharing the 10 Steps to Conveyancing with your client to help them understand the process, information to sell conveyancing to clients, or guides to help you to make the most of the system, there are plenty of free information available to ensure both you and your clients are well equipped to understand the conveyancing process.

Technology is all about making things easier

When it comes to your job, the more streamlined processes are and the easier a system is, the more likely you are to succeed. Coping with an increasing workload sounds difficult, but when you use systems at your disposal, life is made much easier.