Give your business a boost this festive season

While you may think that now is the time to start winding down for Christmas, your business won’t thank you for it if you do. As tempting as it may be to check out for Christmas, there’s still plenty of work to be done, and also a myriad of possible leads that you can acquire with very little work.

Even when you’re not sitting in your office this Christmas, or in front ofyour computer screen, you can still be effective in generating leads. And no, it’s not magic – here are some tips to guide you through a festive period ofproductivity, even when you’re in front of the fire with a mince pie in hand –you’ve just got to put in some work before you can put your feet up!

Make tweaks to your homepage

Put yourself in the shoes of someone who has just landed on your website and ask yourself: is it clear what I do, is it clear what I can offer them, andhave I made it easy for them to get in touch with me?

If the answer is no to any of these, you may want to look at tweaking your home page and making it look more like a landing page. The best way to do this is by limiting the number of options people have when they first visit your homepage – make the call to actions clear, simple and easy to carry out. Don’t distract them with tons of options, which may mean they navigate awayfrom the homepage and, ultimately, away from your site entirely.

Populate your homepage with the top keywords for your intended audience, and don’t use too much jargon here – you want to pull them in, not put them off.

Take advantage of easy-to-use plug-ins, like the ones we offer, and position yourself as a credible and modern professional adviser. Our plug-ins ask only basic questions, which means visitors are more likely to fill in the form – an easy way to generate leads without having to have an initial conversation! Plus you’ll receive those leads encrypted (so no security issues) and if you use The Key, our compliance and CRM system, they’ll go directly into the system, so no rekeying.

Make use of automation

Chatbots, also known as Live Chat, are the next big thing and there are so many reasons as to why; the main one being that it means you can automateprocesses and prompt conversations. Chatbots are there to automatically engagewith any messages you receive, again, meaning you don’t have to actually bethere in person all the time.

Add a chatbot or live chat to your website – you can even customise the message on each page of your website so that you can get people to ask specific questions based on what they’re seeing on that page – there will be a reason as to why they navigated there in the first place.

The chatbot can then gather the initial information from the customer, which can then be passed over to you or one of your team to provide the most adequate support. It also saves you from having conversations with people who may not be looking for exactly what you offer.

With 56% of people admitting they’d rather message than talk over the phone to a business [Sprout Social] the functionality enables you tointeract with customers how they want to without spending too much time ormoney yourself.

Set up advertising

If you’re happy to spend money on advertising, this is another great way to get leads without having to go out yourself to get them. There are plenty of different types of ads, but we’re particularly focusing here on social media advertising. You’ll need to know:

  • What platform your target audience is on?
  • Which products you could potentially sell to them?
  • What they’re interested in?
  • How you can address them to turn them into paying customers?

There are different types of ads depending on what your goal is and how far along the sales funnel the people you’re targeting are. You will want torun a mixture of brand awareness, consideration, and conversion ads– these can be set up to run even when you’re not in the office.

UKMortgages

Another super-easy option is to include your business details on UKMortgages – our lead generation suite which is free to all our sourcing customers. Consisting of a consumer-facing mortgage calculator &adviser search app, a website and an Amazon Echo Skill, it provides a fantastic way for local customers to get in touch with your business, anytime, anywhere.  Make sure that your details are on for all to find, by completing the relevant information on our website.

A little time and effort now = long term gains

As you can see, you don’t have to be putting in backbreaking effort every single day to increase your leads. You’ll have to spend a bit of time setting processes up and putting the wheels in motion initially. But, if done correctly, these processes can then run efficiently with little tweaking needed. This all means more time for you to spend with your family this festive season, and you can’t say no to that!

Wishing you a wonderful festive period and many hours with your feet up in front of the fire with a mince pie in hand.

Welcome to Mortgage Vision

Can you believe that 2018 will be the 9th year of Mortgage Vision? We’re so proud, year after year, to be able to offer our annual intermediary roadshow to so many of you, enabling you to advance your knowledge and broaden your business horizons in this ever-changing industry.

Last year, we put on 10 free events encompassing 1,300 presentations, and travelled 2,973 miles to bring you a fantastic national roadshow – with 98.9% of you recommending them to your colleagues!

We’ve taken all your feedback on board to build an even better roadshow this year, and here’s a little about what you can expect…

What we have in store
Our annual events are put on to ensure that you gain essential knowledge about our marketplace as a whole, as well as to discover new business opportunities and network with the best and brightest in our industry.

Our roadshow will feature talks from leading companies and inspirational leaders, with Adrian Scoates from Nationwide, our CEO, Mark Lofthouse and Robert Sinclair of AMI  kick-starting each event with their platform presentations.

10 roundtable sessions will then follow, featuring: Nationwide & TMWSantander for Intermediaries, Coventry for Intermediaries, ConveyancingBrainTogetherRoyal LondonOneSavings Bank, Skipton Intermediaries, Principality Intermediaries, Fluent Money for Advisers and Mortgage Brain. Use this unique chance to talk, discuss and question your providers face to face – a great opportunity to gain valuable bits of information and keep updated.

You’ll get plenty of chance before, during and after to network with fellow Advisers, as well as enjoy a free lunch. Of course, all our delegates will be able to claim up to 3.5 hours* structured CPD towards their CII member CPD scheme. You can see the full agenda here and the one for Belfast here.

Topics being covered
The impending Brexit deal will be a hot topic covered this year, focusing on what it means for you as an Adviser and the UK economy. We’ll also be covering plenty more subjects, such as Lenders’ systemisation, the Competition Review, Adviser opportunities, and how technology can help you meet your customers’ growing expectations. Plus hear from 6 Lenders on their latest innovations and how business partner propositions can aid your income and your clients. All of that in just one morning! Read what the platform speakers and round table presenters will be talking about by clicking on each of the logos on this website page.

New locations
We’ve added two new locations to our UK tour, so we’ll be taking Mortgage Vision even further! All twelve dates are as follows:

Newcastle – Gateshead Marriott Hotel – Tuesday 25th September
Leeds – Village Leeds South – Wednesday 26th September
Southampton – Macdonald Botley Park Hotel – Thursday 4th October
Birmingham – The St Johns Hotel Solihull – Tuesday 9th October
Manchester – AJ Bell Stadium – Wednesday 10th October
NEW –  Maidstone – Tudor Park Marriott Hotel – Tuesday 16th October
Sunbury/Middx – Kempton Park Racecourse – Wednesday 17th October
London/Arsenal – Arsenal FC – Tuesday 30th October
Belfast – Hilton Belfast Templepatrick – Wednesday 7th November
Newport – Coldra Court Hotel – Thursday 15th November
NEW – Exeter – Exeter Racecourse – Thursday 22nd November
London/Elstree – Holiday Inn London-Elstree M25 – Thursday 28th November

You can now book your place for any of our twelve venues on our website – and even reserve a spot for your colleagues at the same time!

You can check out the events at www.mortgagevision.net and make sure you let us know you’re coming along by tweeting us @Mortgage_Brain and using the hashtag #MVision2018.

We look forward to welcoming you back to our 9th year of Mortgage Vision – and our best yet, we’re sure of it.

 

*Breaks not included. Belfast event is 2.75 CPD hours (also excluding breaks).

Can your data security stand the heat?

The current hotter weather gives us all the perfect excuse to chill out, relax with friends and family. However, there’s one thing that you can’t be relaxed about during the summer – or at any time: data security. If you let that slip, you put both your and your clients’ information at risk.

Be sensible

First on your checklist should be backing up your data, because if something goes wrong and you don’t have a copy, you risk losing it all. Backing up your computer regularly will ensure you always have contingency, should the unthinkable happen. There is a variety of ways to do this. Perhaps purchase a separate hard drive that you keep on another premises or back up to a cloud – whatever you do, make sure that you do something.

You should also ensure that you update any computer programmes you use regularly. Whenever prompted, make sure you agree to the latest update so that your computer and other devices are protected with the most recent anti-virus software.

Be vigilant

It’s also a must to regularly update your passwords and ensure that you use a combination of symbols, letters and numbers (we know it’s tedious, but it does help) to ensure that they are not easy to crack. The best passwords are in fact completely random, but a variety of useful password manager applications can help you manage them.

Also make sure that all your devices are stored safely. Whether in office premises or in your own home, make sure laptops and computers are not easy to spot from outside prying eyes – and also being vigilant if transporting your laptop from A to B. Being careful in the first instance will help to ensure their safety – and will also mean that you don’t have to fork out costly amounts or claim on your insurance for replacement devices.

Protect the information, not just the device

Recent history shows that even the strongest passwords can be hacked – and an awful lot of information stored on our gadgets and computers could be worth a lot to someone with dishonest intentions. So phone numbers, sensitive files, important emails and messages are best encrypted, whichever device you are using. Here are a few examples of the best encryption software you can use for laptops – and apps for mobile phones.

It’s also sensible to investigate being able to ‘wipe’ (delete) your data remotely if ever your device is lost or stolen.

Our end of the bargain

Security of data and security of systems work hand in hand. Whilst you need to do your bit, we also do ours. So we work with well-known specialist providers offering Managed Cloud Services to ensure that we have the latest security practices in place. There are regular security updates made to all our systems, ensuring they are safe from potential cyber threats. Plus all the data stored in our systems is backed up to ensure that we have a secure copy for whenever you may need it. Firewalls are in place too, preventing hackers from gaining access to any data, and with our specialist security partners, we also regularly test our systems to spot any potential vulnerabilities.

Together we’ll remain protected

As long as we work together, we can ensure that both your data and various devices remain safe and secure. So back up your data, keep your systems up-to-date and take good care of them and we’ll continue to manage things our end. Then you can relax this summer, and in fact, all year round, safe in the knowledge that your data and devices are secure.

Find a handy cyber-security leaflet on our website, and contact the support team if you have further queries on 0208 665 3200.

Our Systems and GDPR

With the new General Data Protection Regulation (GDPR) coming into force this week, on 25th May, we’ve been working hard to ensure our systems are enhanced ahead of the new rulings, so that you can be confident that our technology will keep you compliant.

Our enhancements have addressed the main areas of GDPR relevant to the functionality of our systems and the way you use them: definition and handling of personal data, the right to be forgotten, recording of clients’ consent, data portability and the right to object. This blog explains how we have updated and improved each of our systems so that you can have complete peace of mind after 25th May.

Mortgage sourcing

Both MortgageBrain Classic and MortgageBrain Anywhere have had several improvements and enhancements in light of GDPR.

There is now much greater flexibility and control in client data handling, for example enabling you to choose various options when deleting client records or exporting client data – some of the main GDPR requirements.

Deleting data

As GDPR requires you to justify why you’re keeping client data, our sourcing systems now enable you to find dormant clients in order to delete their data or re-contact them if needed. There is a ‘find dormant clients’ option, which you can select to bring up the clients to review.

The new rules also state that no record can be kept of any client data which has been deleted. Therefore, your deleted clients list will only contain a unique client ID, who deleted the client, when, and why.

A ‘deleted clients’ list can be exported in a CSV file to another location allowing it to be saved as part of the GDPR record keeping process.

Exporting data

Another stipulation of GDPR is to be able to export client data in a common standard format. This is to comply with the ability to provide clients with their data so that they can check and confirm that what is being held is correct.

We have also now made it easy to export this data, with a new export button, which also allows you to save the data to a file which can then be given to the client.

CRM, back office support & compliance systems

The Key, our CRM system, stores a great deal of client data, so there is now additional functionality to ensure you can fulfil your GDPR responsibilities. The enhancements include the ability to record consent, and the right for clients to be forgotten.

There are multiple enhancements to recording consent located in the ‘consent manager,’ as well as the ability to record ‘processing consent.’ Users are also able to record marketing consent via mail, email, phone and text message.

All of the Key’s deletion processes have been reviewed to ensure all personal data is removed to comply with GDPR. We have included a new function, enabling you to select multiple client records to be deleted all in one go. You can also search free text recorded as notes in order to search for, and delete, personal data that isn’t stored in the main client record.

The Key’s data portability features have also been reviewed, so that all necessary personal data is available. Industry-standard formats are now used, and records of activity now kept within the Key.

Finally, we have also reviewed our Fact Find functionality and have ensured that amendment of dependents data is recorded to ensure compliance with GDPR.

Multi-lender mortgage application platform

MTE, our mortgage application system, as with our other products already fulfilled most of the GDPR requirements, with personal data being password protected and encrypted. However, we have made further enhancements ahead of this month’s implementation of the new rules, including the ability to delete applications permanently, export client data as a CSV file and the ability to keep a record of client data exports and deletions. Furthermore, we have introduced a new option to record a free text note when deleting a client.

Your responsibilities

While our systems enable you to be fully GDPR-compliant, there are still responsibilities which lie with you. These include ensuring your computers are running software which is fully secure, and operating systems supported by providers. Any applications you use should be kept fully up-to-date, as well as protected by strong passwords to ensure security of data you store. We also recommend using screensavers for when you’re away from your computer for added protection.

You can find details about GDPR and our privacy policy, terms and conditions and release notes for the latest versions of MortgageBrain Classic, MortgageBrain Anywhere, MTE, the Key and MortgageStream on the GDPR page on our website.

If you’d still like to read more about GDPR, with the regulations coming into place on 25th May 2018, a presentation on the topic can be found here.

Meet the team: Chris Brown

An integral member of the Mortgage Brain family, Chris has been part of our sales team for a good few years now. He spends his time meeting advisers, mortgage clubs and networks and is an avid Twitter user – you can follow him @chrisbrownmbl. We quizzed him on all things Mortgage Brain – as well as some added extras…

How long have you been working at Mortgage Brain?
Six whole years!

What does a typical day look like for you?
Every day is different and ranges from travelling the length of the country for meetings with brokers and networks to carrying out webinars. It’s a complete mixed bag.

What’s your favourite part of your job?
The sheer variety of the role makes every day enjoyable!

What is your best Mortgage Brain memory?
There have been many memories, however, the signing up of a large network to use our software having beaten off the new entrants into the market has to be the highlight.

Why Mortgage Brain – what drew you to the company?
Technology will continue to lead the way for advisers and as Mortgage Brain has the pedigree and track record – why not join the best?

Tea or coffee?
I do enjoy my coffee, however, a nice cup of Earl Grey always goes down well.

You’re stranded on a desert island. Which co-worker would you like to have with you, and why?
Dionne Pullen as she always brings food to our meetings and no doubt would be prepared!

What’s your best party trick?
My wife would say my dancing – always good for a laugh.

Do you have any bad habits – especially ones that annoy the rest of the office?!
As I am rarely in the office, I am not there enough to annoy people!

What’s your best quality, and how does it help you at work?
Being Northern, it has to be my down to earth approach to life!

“Alexa… open UKMortgages.”

With Amazon Echo – and its friendly virtual assistant, Alexa – now a staple item in many homes across the UK, it seemed only appropriate to explore the latest Smart Speaker technology and what it could do and thus, the first UK Amazon Echo Mortgage Skill was born.

Developed to ultimately support consumers and drive business to our mortgage adviser customers, our UK Mortgage Skill is an industry-first. Now through a Smart Speaker device, consumers are able to search for a suitable mortgage and find mortgage advisers local to them to help them purchase their new property, simply by asking Alexa.

Ground-breaking mortgage sourcing

The new Skill combines our mortgage data and Amazon’s technology, allowing users to ask Alexa to find a mortgage that fits their needs.

Alexa will ask the user a few questions before searching through over 10,000 mortgage products and then will verbally provide details of the headline product – the mortgage product deemed most suitable based on their answers. Alexa will also send a summary of the most suitable Fixed, Variable and Tracker mortgage products to the user’s Alexa app.

Connecting consumers with advisers

Users can also ask Alexa to find them a local adviser. The Skill can either use the postcode registered to the user’s device – or an alternative one can be provided – to search through thousands of mortgage advisers to find businesses closest to them. All the mortgage advisers listed use Mortgage Brain sourcing software so they have access to all the mortgage products provided by Alexa during her mortgage product search.

Alexa will then provide the name and phone number of the user’s nearest adviser, and send a further list of up to ten local advisers directly through to their Alexa app.

How does it work?

There’s no need to register for the Skill to use it – simply say “Alexa, open UKMortgages,” and Alexa will then offer the option of searching for a mortgage or finding an adviser.

Users will need to provide the amount they wish to borrow, property price and whether they are a first-time buyer, moving home or remortgaging. Alexa will then search through a comprehensive list of whole of market mortgage products and 1,000s of mortgage advisers to find the best products and nearest companies.

Be in it to win

It comes at no additional cost to your licence fee to be listed as a mortgage adviser in the Mortgage Skill, but you do need to be a Mortgage Brain sourcing customer.

In order for your company details to be included, you need to provide your company’s name, address, phone number, email address and website (if applicable). You’ll also need to provide a short company description, which you can do easily on our website.

You can check for yourself that your business details are correct within the UKMortgages suite of products by asking Alexa on an Amazon Echo device to “open UKMortgages,” or on the website www.ukmortgages.uk.com or by downloading the UKMortgages app from either your Apple or Android play store.

So don’t miss any potential customer leads and be part of the UK’s first ever mortgage Skill. Your company listing will appear both on the UKMortgages app, website and Skill – hope to see yours soon!

If this sounds appealing but you are not a sourcing customer yet, you can start a free 30-day trial here.

Take a look at our full press release for more information on this exciting announcement, and make sure you tweet us @Mortgage_Brain when you or one of your customers have tried it out!

Get your red trainers on!

We’re just over half way through another month, and it’s been a busy one for us all. Our fantastic sales team have been up and down the country throughout March presenting the Key Client Portal across the UK at events and conferences.

Integrating with both Mortgage Brain Classic and Mortgage Brain Anywhere, the Key is the industry’s leading back-office system, and its Client Portal now has a Fact Find functionality, which has made it even more sought-after!

For those of you who’ve not been lucky enough to bump into one of our team to find out what the Key offers, we’ve popped it all into a blog for you to explore for yourself.

The benefits: they’re for both you and your customer

The modern customer experience is a highlight of the Key’s Client Portal. Not only does the Portal provide your customer with a modern and efficient experience in their dealings with you, but it means that you can offer this as one of the main benefits for them to choose you as their broker.

The ease at which you can keep your clients up to date with the process of their application is another main highlight, with the Client Portal offering 24-hour access to both you and your customers via desktop, laptop, smartphone and tablet.

Safe and secure

Security is a top priority for us, and we ensure that it can be for you as well. The Client Portal enables you to request, send, collate and receive information securely from and to your clients. It acts as a completely secure method of communication and data storage, so you can both ensure anything you share within the Client Portal is kept safe.

Client-focused Fact Find

Of the Key’s capabilities, it’s the digital Fact Find functionality that has received the most interest since its launch – and why it will be the main focus of this blog – so you can enhance your digital customer journey even further.

The Fact Find functionality is designed to enable clients to provide their information as and when it is convenient for them. This information is then automatically attached to their record within the Key. It means that you can collect hard facts before any initial meetings. This saves you time potentially taking up to 30 minutes of the mortgage process and means that potentially your client meeting can focus on advice, rather than spending much of it gathering this information.

You also have the ability to lock or unlock your clients’ access to the Fact Find so that you can control when they can update and access the data.

While the above aren’t the extent of the Key’s highlights, they’re the most notable ones that our customers have found most useful when using the Key and its Client Portal. You can discover plenty more on our dedicated section on our website, where you can also begin your 30-day free trial.

You can find out more about the Key Client Portal, and its online Fact Find, at events up and down the country. Our events page will keep you up to date with where you can find us, and we also share where we are on Twitter @Mortgage_Brain and LinkedIn.

Meet the team: Craig Kerrigan

As you’re reading our blog, you probably know plenty about our company, systems and what we offer. But how much do you know about the people behind Mortgage Brain? Our new series will allow you to meet our team – the people who bring our company to life and are the face of our Mortgage Brain.

You’ve met Lee Richardson, now we’d like to introduce you to Craig Kerrigan, one of our national account managers, who is a Mortgage Brain newbie, and an integral part of our team.

How long have you been working at Mortgage Brain?
Coming up to five months now, I’ve been here since early September 2017.

What does a typical day look like for you?
I guess that the old adage “there’s no such thing as a typical day” is relevant. 
Some days I’ll be out with our existing clients at their premises (wherever around the UK that may be) for account meetings, reviewing where we are currently and also where we’re going together in the future to support their business. Other days, I might be in one of our offices (Bromsgrove or Croydon) for meetings with our sales and/or support teams. I’m home-based officially, so there will also be maybe a couple of days per week for prospecting for new clients and required administration.

 What’s your favourite part of your job?
The client contact, as mentioned above, ensuring that Mortgage Brain and our customers are working 
in partnership to support their businesses and deliver a great service to them and their end customers.

What is your best Mortgage Brain memory?
Our adventures around the UK – from Newcastle to Belfast, to London to Worcester, to Newport – between September and November 2017. We delivered ten Mortgage Vision events to over 1,000 Advisers – 98.9% of whom would recommend them to a colleague and 95% rated the events as either excellent or very good.

It was fantastic to see so many Advisers attend to hear about the marketplace from the Association of Mortgage Intermediaries (AMI), and the General Data Protection Regulation (GDPR) from ourselves. Feedback was that Advisers and firms still required support with this, and that’s what we’re doing currently. Hard work to put on but fun and rewarding.

Why Mortgage Brain – what drew you to the company?
Upon talking to various people in and around both the industry and the company, their approach to 
 managing both their people and their customers as valuable individuals.

Tea or coffee?
I’m one of those strange and rare Brits that doesn’t drink either! Soup or hot lemon when it’s cold, but, 
generally, juice or water-based drinks (I’d include beer in that!)

You’re stranded on a desert island. Which co-worker would you like to have with you, and why?
Lee Richardson for his dancing skills – anything else I say is liable to be libellous!

What’s your best party trick?
Making myself disappear at midnight!

Do you have any bad habits – especially ones that annoy the rest of the office?!
I love an all-day breakfast sandwich – which I’ve been banned from eating at my desk!

What’s your best quality, and how does it help you at work?
Trying to put myself in the customer’s shoes, ensuring that we try and meet their needs and give them a great service whilst also ensuring that we still remember that we are in business.

A helping hand from ConveyancingBrain

Going the extra mile is in our nature. Whether it’s offering help with the various facets of our systems or providing training, our team are always on hand to ensure you can make the most of what we can offer.

ConveyancingBrain, our comparison conveyancing quotation and case tracking system, is no different. We have a dedicated team on board, always ready to provide support – on a completely one to one level.

Personal touch

Once you register with ConveyancingBrain, you’ll receive a call and we’ll answer any questions you may have. You can also access the most frequently asked questions in our help and support section on our website at any time.

Our on-going support then continues throughout your ConveyancingBrain journey. We understand that, for many of you, this may well be your first time offering a conveyancing service to your customer, so understandably there will be questions and nervousness from time to time. Hence why we always on hand whenever you may need it.

We also like to thank every new Adviser using ConveyancingBrain with a box of chocolates or bottle of wine when their first quote becomes the first instruction. Just our way of saying thank you to you for choosing and putting your trust in ConveyancingBrain. We don’t think that you will be disappointed.

Learning more

For the visual learners out there, we also offer a 1-2-1 system demonstration. This has helped plenty of advisers discover the best ways to recommend conveyancing to their clients, and how to use our system to its potential.

Our website also has links to a number of flyers; to help you sell conveyancing to your clients, brush up on your understanding of any terminology, or if you wish to understand the ins and outs of how the case tracking system works, we’ve got it covered.

Keeping in touch

Even if you’re well on your way with your ConveyancingBrain journey, we still like to check in once a month to see how you’re getting on. We make proactive calls to ensure that if you have any concerns or queries, we can put your mind at ease and guide you through.

You’ll also be added to our mailing list, so you’ll be the first to know about any updates to the system and any new features we’ve added in.

Making progress

The smooth progression of cases is in everyone’s best interests, and our case notes tracking system is the perfect way to ensure that everyone knows what is going on. Our case tracking guide runs through exactly where to find and use the case notes in the system, with screenshots to ensure that you’re looking in the right place.

Case tracking enables you and also us to stay up to date with the progress of all your cases, provides you with an audit trail, and provides a three-way communication between you, the solicitor and our team, so that each case moves as smoothly as possible towards completion.

Want to learn more about our service? We’re always more than happy to answer any of your ConveyancingBrain questions – whether you’re already signed up or you’re looking to join us. You can give us a call on our mobile-friendly number 0371 200 0655, or get in touch via social media on both Twitter and LinkedIn.

Meet the team: Lee Richardson

As you’re reading our blog, you probably know plenty about our company, systems and what we offer. But how much do you know about the people behind Mortgage Brain? Our new series will allow you to meet our team – the people who bring our company to life and are the face of our Mortgage Brain.

First up is Lee Richardson, a National Business Development Manager, who is a long-standing member of the team.

How long have you been working at Mortgage Brain?
Just over three years.

What does a typical day look like for you?
Each day can be different which makes the job exciting and challenging. I could be helping one of my accounts with training or maybe an issue they may be having. Or, I could be out on the road presenting our offering to a new prospect account. Also, I help my colleagues win business and deliver a first-class service to our clients.

What’s your favourite part of your job?
Helping our clients understand the benefits of the system and what the system can do for them. Also winning the sale from one of our competitors is a great feeling.

What is your best Mortgage Brain memory?
Doing my Latino Bull dance moves at the Christmas party!

Why Mortgage Brain – what drew you to the company?
It’s a great company to work for, and what drew me to the company was that your views and thoughts are valued. You are not a number at Mortgage Brain, you are looked at as an integral member of the company who can make a difference.

Tea or coffee?
Coffee – Caramel Latte is the drink of champions.

You’re stranded on a desert island. Which co-worker would you like to have with you, and why?
I would say Chris Brown, we would spend our time on the island arguing which is the more manly game to play: Rugby union or Rugby league. We all know it would be Rugby Union – the tougher sport…

What’s your best party trick?
My dance moves and my fabulous singing voice.

Do you have any bad habits – especially ones that annoy the rest of the office?!
Yes, what seems to annoy everyone is my ability to look damn good looking every morning when I come to work…

What’s your best quality, and how does it help you at work?
I would have to say my sense of humour. Sometimes we work in a pressured environment and it’s good to release that pressure sometimes.