Tag Archives: mortgage brain

Affordability Hub: the benefits and how it works

Due to pilot in Q4 2019, we are pleased to welcome a new member of the Mortgage Brain proposition family – Affordability Hub. Dubbed the ‘Skyscanner’ for mortgage affordability, this revolutionary mortgage solution system collects information on property, income, debts and expenditure in a standard form and sends it all to lenders affordability calculators and then delivers the information back to Affordability Hub. However, the benefits of using Affordability Hub don’t stop there.

A complimentary addition

Customers of Mortgage Brain’s sourcing systems MortgageBrain Classic or MortgageBrain Anywhere and Criteria Hub, will be able to enjoy our new addition at no extra cost.

How it works

The simple purpose of Affordability Hub is to support the mortgage adviser at the outset so that their customers have full knowledge of their options. Our new system will provide the maximum lending amounts either for a specific property or based on a customer’s circumstances with the results being returned within a minute. The collated results are provided that show the amount each Lender is prepared to lend rather than whether they will simply lend the amount requested. This gives you and your clients, total transparency and helps the customer understand the range of mortgage options available to them.  If we want to get into the all-important details, it uses a comprehensive standard question set which, in turn, is used to populate a Lender’s affordability calculators.

Total transparency

Affordability Hub provides total transparency of all the requirements which has been ignored by the Lenders’ affordability calculator and any assumptions that the platform has made. Our new system goes further by giving clear indications of what expenditures and incomes were accepted and ignored for each Lender.

Comprehensive records

The benefits of using Affordability Hub continues transforming the mortgage process with the ability to re-run an existing application with complete version tracking in addition to comprehensive compliance records to support any advice given. It’s sourcing heaven at its best.

Make sure you keep a close eye on our Affordability Hub webpage for all updates relating to its full integration with Criteria Hub and MortgageBrain Classic and MortgageBrain Anywhere due in 2020. This is the ideal product for enhancing the entire mortgage process by delivering better and more comprehensive information.

When used in tandem with our full mortgage sourcing product portfolio, Affordability Hub will be, like we always say, a no brainer! An adviser with affordability, criteria and product-based sourcing in their arsenal will be able to provide their clients with the best advice and most transparent service on the market.

Anywhere, Anytime: Top tips for using Mortgage Brain’s latest generation online first and second charge sourcing system

MortgageBrain Anywhere is our online first and second charge sourcing system. It simultaneously allows you to source mortgages for your client whilst offering total flexibility to do so anywhere, anytime. Whether you’re on a PC, tablet or laptop, MortgageBrain Anywhere gives you the capability to perform your tasks as long as you have internet access.

This is one system where you don’t need to be on the same device each time you log in. When we say MortgageBrain Anywhere we mean it. You can start a case on your computer in the office, and continue it later on your tablet or iPad, which is particularly useful when you’re off on your holidays and don’t have access to work PC.

If you’re not yet a MortgageBrain Anywhere customer or are unfamiliar with the process, this is the place for you to gain a few top tips to become an expert in no time. By the time you’ve finished, you’ll be more than ready to sign up, log in and get started.

Source on second-charge products and compare to remortgage products

Our sourcing system can allow you to demonstrate to a client whether remortgaging is a viable option or if it would be more beneficial to borrow additional funds on a second charge. It may seem like a complicated process but with MortgageBrain Anywhere it really isn’t. All that’s required of you is to:

  1. Input the information which in turn will calculate the savings in the given situation.
  2. Select compare a remortgage against second charge option.
  3. Add in your client’s existing mortgage information.
  4. Enter the property price, term and loan amount.
  5. Source remortgage products in the multiple search function.
  6. Use ‘New Search’ from the scheme list to source for second charge products.
  7. Use the ‘My Searches’ button and then ‘Compare ‘to have a clear view of the different products.

From here you will be sent to the comparison screen where you can clearly see the differences between the scenarios previously entered.

Creating multiple searches

Not only does MortgageBrain Anywhere give you the chance to source in any location with internet access, it has a host of options to really get into the nitty-gritty of what is mortgage sourcing. In this case, you are able to create multiple searches and we are more than happy to give you the steps on how to go about doing so.

If you already have a search open and wish to see another, all you have to do is select the New Search option in the bottom right of your screen. This will leave the original search in place whilst allowing you to construct another. Moving between the two, if not more, is as simple as clicking between tabs.

Bespoke mortgage schemes to fit your client’s needs

Finding the best mortgage scheme for your clients is a top priority when it comes to sourcing the right products.

By using MortgageBrain Anywhere, you can show your client a list of ‘best buy’ products that meet their needs and requirements. Our system takes into account the client’s mortgage and personal details which is aided by the standard best buy tables already integrated as a default.

When compiling such a bespoke mortgage scheme, it is vital that you include the following client details: 

  • Salary
  • DOB
  • Mortgage details

Following this, you will receive results offering the best products dependant on the criteria provided. It is important to notice that these are not general pieces of information but a table containing the ‘best buy’ options for the customer. In order to show this to them, select the option to display on the screen.

The personalisation doesn’t end there thanks to the additional filters available. As an example, you can add filters that take into account the possibility of overpaying. MortgageBrain Anywhere really is a tool perfect for getting the best for your clients.
If you’re not yet a MortgageBrain Anywhere customer, you can get your hands on a 30-day free trial and see what you think. Do you have any other tips on getting to grips with MortgageBrain Anywhere? We’d love for you to share them with us. Just send us a short tweet!

How the Client Portal is at the very centre of your customer relationships and helps to create the ‘digital customer journey’.

If you haven’t met yet, allow us to introduce you to The Key’s Client Portal. Through an integration of MortgageBrain Classic and MortgageBrain Anywhere, The Key leads the industry as a back-office system.

For those of you who don’t know already, through the use of several handy tools used within the Client Portal, including a Fact Find functionality and secure communication and document up and download, we have been able to deliver an exceptional digital customer journey at the very centre of your customer relationships.

The benefits: they’re for both you and your customer

We always want to ensure that your clients are given the best experience possible when working through the mortgage process. Not only will the Client Portal help in a client’s decision in choosing you as their broker but it provides them with a modern and efficient experience in their dealings with you.

The ease at which you can keep your clients up to date with the process of their application is another main highlight, with the Client Portal offering 24-hour access to both you and your customers via desktop, laptop, smartphone and tablet.

Client-focused Fact Find

We cannot talk about The Key’s Client Portal without the digital Fact Find functionality. This is certainly one of the best ways to enhance your customer experience all to the good.

The Fact Find enables clients to directly enter their information into your CRM system as and whenever it is convenient for them. Following this, it will then be immediately attached to their record within The Key. It is convenient for them and just as convenient for you – no rekeying!  Plus there are benefits in developing your customer relationships as all their personal facts and information are collected before any meetings.

This could save you up to 60 minutes of the mortgage process for each case and, therefore, means that your client meeting can steer more towards focusing on advice, rather than spending much of it gathering information. You also have the ability to lock or unlock your clients’ access to the Client Portal so that you can control when they can update and access the data.

So start your digital customer journey with your 30-day free trial today. To stay up to date on all our news, The Key or otherwise, follow us on Twitter – @Mortgage_Brain – and LinkedIn.

Meet the team: Matt Surridge

As a Mortgage Brain newbie Matt is already a top performer in our sales team, and is no stranger to getting us new clients – as well as keeping our current ones incredibly happy! We decided to find a little more about one of our newest members of the team, and here’s what we discovered…

How long have you been working at Mortgage Brain?
6 months.

What does a typical day look like for you?
No two days are the same. Having ‘national’ in my job title isn’t just to sound fancy! I could be demonstrating The Key or Criteria Hub to a firm of Brokers in Scotland one day, doing round table training in the Emirates Stadium or platform presentations at Wetherby Racecourse the next day.

What’s your favourite part of your job?
I enjoy sitting down with customers, looking at the challenges they face and helping them find solutions. That might be driving more footfall to their door via websites and apps or reducing the amount of customer data they have to re-key by moving them to our CRM and sourcing systems.

What is your best Mortgage Brain memory?
I really enjoyed being part of the Vision events that Mortgage Brain host each year. These events always get fantastic feedback from everyone who attends and there are lots of valuable insights into the industry.

Why Mortgage Brain – what drew you to the company?
I’ve worked in Financial Services since 2003 and all of the tools I used were provided by Mortgage Brain. I was always impressed by the depth of functionality and how easy it was to use, so when an opportunity came up to be part of the team I jumped at it!

Matt and Phil MEL

Tea or coffee?
Coffee.

You’re stranded on a desert island. Which co-worker would you like to have with you, and why?
Gemma Lang, there would never be awkward silences and I’m sure passing ships could hear from miles away…

What’s your best party trick?
I have a bottomless appetite so normally people are fascinated/horrified at how much I can eat!

Do you have any bad habits – especially ones that annoy the rest of the office?!
I think my habit of playing with my cuffs on photos seems to annoy people the most…

What’s your best quality, and how does it help you at work?
I have always worked in companies where taking ownership of problems personally is important. I bring this approach with me to make sure that, if any of our customers have any issues that need resolving, I won’t just pass it on. I’ll make sure I remain a point of call until it is resolved.

You can follow Matt’s Mortgage Brain journey on Twitter @SurridgeMatt or by catching up with him at an event near you soon!

Meeting customers’ expectations: how a satisfied customer is the best business strategy of all

The world around us is constantly changing, and technology plays a huge part – especially in the experience of the customer. We speak to hundreds of brokers every week, so we understand how tough it is to keep up with the ever-evolving technology and offer your customers a professional modern service they deserve.

Customers now want – and expect – to interact how, when and where they want to, and we all need to evolve and adapt to fulfil their expectations. Not only do we need to keep our existing customers happy, but we need to ensure that our businesses continue to grow. After all, it’s worth remembering that one happy customer could potentially endorse a business to five, six, seven potential new customers!

At Mortgage Brain, our teams have been building solutions for many years to enable you to satisfy the modern customers’ needs – but how do we do it, and what exactly do we do?

Investing in your solutions

To ensure that we offer the latest generation systems, 40% of our revenue is invested back into our developing our systems so that we can continue to deliver new products and services regularly and enhance our existing ones.

The Key Client Portal is a good example of a new product that we were able to launch due to our continued investment. It was developed in tandem with adviser feedback and with customer experience in mind to ensure that not only do your customers benefit from great service from you as you use our systems, but that we can support you and you receive a best service from us.

leading through the mortgage market

A fully integrated end-to-end process

Our systems are fully integrated – are yours? Not everyone realises that we are the only technology software company that offers mortgage Advisers an end-to-end mortgage process with single data entry, from lead generation all the way through to mortgage submission.

All our Mortgage Brain sourcing customers have the opportunity to be listed on our UKMortgages website, app and Amazon Echo Skill for free. UKMortgages is our lead generation suite that started with an app in 2012 offering consumers the chance to find their nearest adviser by postal address, as well as taking advantage of our B2C offerings such as website creation and adding plug-ins to help with generating those all-important leads. We also offer The Key as a back office system, complete with its own secure Client Portal, which integrates with both of our sourcing systems MortgageBrain Classic and MortgageBrain Anywhere. Our free mortgage application system, MTE, then completes the mortgage process, allowing you to submit your mortgage applications to 9 of the top lenders and get responses in under a minute.

Going above and beyond that, many brokers also use ConveyancingBrain – a free system that enables you recommend to your customers a customer-rated solicitor who your chosen lender accepts, and completes the whole property-buying process. ConveyancingBrain features a fantastic case tracking facility available to your customers 24/7, allowing them to stay up to date with their case anywhere anytime – just what any modern consumer wants.

Satisfying the customer

Now that you know about all the systems at your disposal, it’s important to understand how you can use them efficiently to really satisfy your customers’ needs and wants. The Key’s Client Portal is an excellent example of this, offering an online fact find, encrypted messaging, document exchange, case updates and 24/7 access for your clients.

Here is a clear testament to the benefits of the Client Portal, from a real customer:

“There’s no doubt that using the Portal significantly speeded up my mortgage application. Having completed the mortgage questions in advance the advice felt more considered and the exchange of documents & messages with my adviser made me feel much closer to the process.” Iain M, customer

Your customers will also want to know that they’re working with someone professional and reputable, so using the branding functionality will enable you to match the Client Portal to your company branding, creating a professional look and feel and will give not only an excellent first – and lasting – impression.

Using the Client Portal can save you up to an hour per case – and, when the average broker is completing six cases per week, that’s almost a whole day you’re saving!

#LoveYourCustomer

We’re here for you

The help we offer doesn’t simply stop at our systems. Our customer service team are on hand to answer any queries you have with 97% of your calls answered first time. We also have a help and training centre, which provides guides, videos and webinars for each of our systems – all free of charge.

Our partner integrations help you enrich your offering to your clients and ultimately make your business more profitable. ConveyancingBrain, iPipeline, IRESS, Royal London and PaymentShield each offer an extra string to your broker bow – try them today if you haven’t already.

And, don’t forget, our annual Mortgage Vision events always have a host of fantastic speakers, legislation updates and market insight to help you get the most out of our systems and hear from the experts.

It’s competitive out there, but with the right tools and up to date knowledge you can meet customers’ expectations, be more efficient and, overall, offer a customer experience that you can be proud of.

Welcome to Mortgage Vision

Can you believe that 2019 will be the 10th year of Mortgage Vision? Every year we are proud to offer our free intermediary CPD accredited roadshow to so many advisers, both customers and non-customers, DAs and ARs, advancing their knowledge on regulation, technology and the economy. In addition, broadening their business horizons in this ever-changing industry and witnessing new networking contacts being made between delegates.

In 2018, 98% of attendees rated the events as ‘Excellent’ or ‘Very Good’ so we’re very pleased to build on the momentum from last year to make this the best roadshow yet. Here’s a little about what you can expect…

What to expect
Our annual events are put on to ensure that you gain essential knowledge about the market as a whole. We also like to ensure that you can discover new business opportunities and network with the best and brightest in the industry.

Our roadshows will feature talks from leading companies and inspirational leaders. We have to give special thanks to Emily Machin from OneSavings Bank, our CEO, Mark Lofthouse and Robert Sinclair of AMI who will be kick-starting each event with a 20 minute platform presentation.

Several roundtable sessions will then follow, featuring: Coventry Building Society, Fluent Money for Advisers, Mortgage Brain, NatWest, OneSavings Bank, Royal London, Santander, Skipton Building Society, and Together. You can use this unique chance to talk, discuss and question your providers face to face – a great opportunity to gain valuable bits of information and keep updated.

You’ll get plenty of chances before, during and after to network with fellow Advisers, as well as enjoy a free lunch. Of course, all our delegates will be able to claim up to 3.5 hours* structured CPD towards their CII member CPD scheme. You can see the full agenda here and the one for Belfast here

Topics being covered
We’ll also be covering a range of subjects, such as the Mortgages Market Review, the current mortgage market climate, the true value of the adviser to the customer and how technological advancement serves the Adviser and their future Customer to name a few.

Read what the speakers and each individual roundtable presenters will be talking about by clicking on each of the logos on the relevant section on this Mortgage Vision website page.  

All of that in a few hours!

Locations
We’re very pleased to be offering Mortgage Vision in twelve locations once again this year. The dates are as follows:

  • Newcastle – Gateshead Marriott Hotel – Wednesday 25th September
  • Leeds – Leeds United FC – Thursday 26th September
  • Southampton – Macdonald Botley Park Hotel – Thursday 3rd October
  • London/Elstree – Holiday Inn – Tuesday 8th October
  • Manchester – AJ Bell Stadium – Wednesday 16th October
  • Birmingham – Aston Villa – Thursday 17th October
  • London/Arsenal – Arsenal FC – Thursday 31st October
  • Belfast – Hilton Belfast Templepatrick – Wednesday 6th November
  • Newport – Holiday Inn – Wednesday 13th November
  • Exeter – Exeter Racecourse – Thursday 14th November
  • Maidstone – Tudor Park Marriott Hotel – Wednesday 20th November
  • Sunbury/Middx – Kempton Park Racecourse – Thursday 21st November

You can now book your free place for any of our remaining venues on our website – and even reserve a spot for your colleagues at the same time!

You can view all the events and all other information at www.mortgagevision.net and make sure you let us know you’re coming along by tweeting us @Mortgage_Brain and using the hashtag #MV2019.

We look forward to welcoming you back to our 10th year of Mortgage Vision – it’s sure to be our best one yet!

*Breaks not included. Belfast event provides up to 2.5 CPD hours accredited by the CII (also excluding breaks).

Can your data security stand the heat?

The current hotter weather gives us all the perfect excuse to chill out, relax with friends and family. However, there’s one thing that you can’t be relaxed about during the summer – or at any time: data security. If you let that slip, you put both your and your clients’ information at risk.

Be sensible

First on your checklist should be backing up your data, because if something goes wrong and you don’t have a copy, you risk losing it all. Backing up your computer regularly will ensure you always have contingency should the unthinkable happen. There is a variety of ways to do this. Perhaps purchase a separate hard drive that you keep on another premises or back up to a cloud – whatever you do, make sure that you do something.

You should also ensure that you update any computer programmes you use regularly. Whenever prompted, make sure you agree to the latest update so that your computer and other devices are protected with the most recent anti-virus software.

data security

Be vigilant

It’s also a must to regularly update your passwords and ensure that you use a combination of symbols, letters and numbers (we know it’s tedious, but it does help) to ensure that they are not easy to crack. The best passwords are in fact completely random, but a variety of useful password manager applications can help you manage them.

Also make sure that all your devices are stored safely. Whether in office premises or in your own home, make sure laptops and computers are not easy to spot from outside prying eyes – and also being vigilant if transporting your laptop from A to B. Being careful in the first instance will help to ensure their safety – and will also mean that you don’t have to fork out costly amounts or claim on your insurance for replacement devices.

Protect the information, not just the device

Recent history shows that even the strongest passwords can be hacked – and an awful lot of information stored on our gadgets and computers could be worth a lot to someone with dishonest intentions. So phone numbers, sensitive files, important emails and messages are best encrypted, whichever device you are using. Here are a few examples of the best encryption software you can use for laptops – and apps for mobile phones.

It’s also sensible to investigate being able to ‘wipe’ (delete) your data remotely if ever your device is lost or stolen.

Data security

Our end of the bargain

Security of data and security of systems work hand in hand. Whilst you need to do your bit, we also do ours. So we work with well-known specialist providers offering Managed Cloud Services to ensure that we have the latest security practices in place. There are regular security updates made to all our systems, ensuring they are safe from potential cyber threats. Plus all the data stored in our systems is backed up to ensure that we have a secure copy for whenever you may need it. Firewalls are in place too, preventing hackers from gaining access to any data, and with our specialist security partners, we also regularly test our systems to spot any potential vulnerabilities.

Together we’ll remain protected

As long as we work together, we can ensure that both your data and various devices remain safe and secure. So back up your data, keep your systems up-to-date and take good care of them and we’ll continue to manage things our end. Then you can relax this summer, and in fact, all year round, safe in the knowledge that your data and devices are secure.

Find a handy cyber-security leaflet on our website, and contact the support team if you have further queries on 0208 665 3200.

Our Systems and GDPR

With the new General Data Protection Regulation (GDPR) coming into force this week, on 25th May, we’ve been working hard to ensure our systems are enhanced ahead of the new rulings, so that you can be confident that our technology will keep you compliant.

Our enhancements have addressed the main areas of GDPR relevant to the functionality of our systems and the way you use them: definition and handling of personal data, the right to be forgotten, recording of clients’ consent, data portability and the right to object. This blog explains how we have updated and improved each of our systems so that you can have complete peace of mind after 25th May.

GDPR

Mortgage sourcing

Both MortgageBrain Classic and MortgageBrain Anywhere have had several improvements and enhancements in light of GDPR.

There is now much greater flexibility and control in client data handling, for example enabling you to choose various options when deleting client records or exporting client data – some of the main GDPR requirements.

Deleting data

As GDPR requires you to justify why you’re keeping client data, our sourcing systems now enable you to find dormant clients in order to delete their data or re-contact them if needed. There is a ‘find dormant clients’ option, which you can select to bring up the clients to review.

The new rules also state that no record can be kept of any client data which has been deleted. Therefore, your deleted clients list will only contain a unique client ID, who deleted the client, when, and why.

A ‘deleted clients’ list can be exported in a CSV file to another location allowing it to be saved as part of the GDPR record keeping process.

Exporting data

Another stipulation of GDPR is to be able to export client data in a common standard format. This is to comply with the ability to provide clients with their data so that they can check and confirm that what is being held is correct.

We have also now made it easy to export this data, with a new export button, which also allows you to save the data to a file which can then be given to the client.

CRM, back office support & compliance systems

The Key, our CRM system, stores a great deal of client data, so there is now additional functionality to ensure you can fulfil your GDPR responsibilities. The enhancements include the ability to record consent, and the right for clients to be forgotten.

There are multiple enhancements to recording consent located in the ‘consent manager,’ as well as the ability to record ‘processing consent.’ Users are also able to record marketing consent via mail, email, phone and text message.

All of the Key’s deletion processes have been reviewed to ensure all personal data is removed to comply with GDPR. We have included a new function, enabling you to select multiple client records to be deleted all in one go. You can also search free text recorded as notes in order to search for, and delete, personal data that isn’t stored in the main client record.

The Key’s data portability features have also been reviewed, so that all necessary personal data is available. Industry-standard formats are now used, and records of activity now kept within the Key.

Finally, we have also reviewed our Fact Find functionality and have ensured that amendment of dependents data is recorded to ensure compliance with GDPR.

Multi-lender mortgage application platform

MTE, our mortgage application system, as with our other products already fulfilled most of the GDPR requirements, with personal data being password protected and encrypted. However, we have made further enhancements ahead of this month’s implementation of the new rules, including the ability to delete applications permanently, export client data as a CSV file and the ability to keep a record of client data exports and deletions. Furthermore, we have introduced a new option to record a free text note when deleting a client.

Data security

Your responsibilities

While our systems enable you to be fully GDPR-compliant, there are still responsibilities which lie with you. These include ensuring your computers are running software which is fully secure, and operating systems supported by providers. Any applications you use should be kept fully up-to-date, as well as protected by strong passwords to ensure security of data you store. We also recommend using screensavers for when you’re away from your computer for added protection.

You can find details about GDPR and our privacy policy, terms and conditions and release notes for the latest versions of MortgageBrain Classic, MortgageBrain Anywhere, MTE, the Key and MortgageStream on the GDPR page on our website.

If you’d still like to read more about GDPR, with the regulations coming into place on 25th May 2018, a presentation on the topic can be found here.

Meet the team: Chris Brown

An integral member of the Mortgage Brain family, Chris has been part of our sales team for a good few years now. He spends his time meeting advisers, mortgage clubs and networks and is an avid Twitter user – you can follow him @chrisbrownmbl. We quizzed him on all things Mortgage Brain – as well as some added extras…

How long have you been working at Mortgage Brain?
Six whole years!

What does a typical day look like for you?
Every day is different and ranges from travelling the length of the country for meetings with brokers and networks to carrying out webinars. It’s a complete mixed bag.

What’s your favourite part of your job?
The sheer variety of the role makes every day enjoyable!

What is your best Mortgage Brain memory?
There have been many memories, however, the signing up of a large network to use our software having beaten off the new entrants into the market has to be the highlight.

Why Mortgage Brain – what drew you to the company?
Technology will continue to lead the way for advisers and as Mortgage Brain has the pedigree and track record – why not join the best?

Tea or coffee?
I do enjoy my coffee, however, a nice cup of Earl Grey always goes down well.

You’re stranded on a desert island. Which co-worker would you like to have with you, and why?
Dionne Pullen as she always brings food to our meetings and no doubt would be prepared!

What’s your best party trick?
My wife would say my dancing – always good for a laugh.

Do you have any bad habits – especially ones that annoy the rest of the office?!
As I am rarely in the office, I am not there enough to annoy people!

What’s your best quality, and how does it help you at work?
Being Northern, it has to be my down to earth approach to life!

“Alexa… open UKMortgages.”

With Amazon Echo – and its friendly virtual assistant, Alexa – now a staple item in many homes across the UK, it seemed only appropriate to explore the latest Smart Speaker technology and what it could do and thus, the first UK Amazon Echo Mortgage Skill was born.

Developed to ultimately support consumers and drive business to our mortgage adviser customers, our UK Mortgage Skill is an industry-first. Now through a Smart Speaker device, consumers are able to search for a suitable mortgage and find mortgage advisers local to them to help them purchase their new property, simply by asking Alexa.

Ground-breaking mortgage sourcing

The new Skill combines our mortgage data and Amazon’s technology, allowing users to ask Alexa to find a mortgage that fits their needs.

Alexa will ask the user a few questions before searching through over 10,000 mortgage products and then will verbally provide details of the headline product – the mortgage product deemed most suitable based on their answers. Alexa will also send a summary of the most suitable Fixed, Variable and Tracker mortgage products to the user’s Alexa app.

Connecting consumers with advisers

Users can also ask Alexa to find them a local adviser. The Skill can either use the postcode registered to the user’s device – or an alternative one can be provided – to search through thousands of mortgage advisers to find businesses closest to them. All the mortgage advisers listed use Mortgage Brain sourcing software so they have access to all the mortgage products provided by Alexa during her mortgage product search.

Alexa will then provide the name and phone number of the user’s nearest adviser, and send a further list of up to ten local advisers directly through to their Alexa app.

How does it work?

There’s no need to register for the Skill to use it – simply say “Alexa, open UKMortgages,” and Alexa will then offer the option of searching for a mortgage or finding an adviser.

Users will need to provide the amount they wish to borrow, property price and whether they are a first-time buyer, moving home or remortgaging. Alexa will then search through a comprehensive list of whole of market mortgage products and 1,000s of mortgage advisers to find the best products and nearest companies.

Be in it to win

It comes at no additional cost to your licence fee to be listed as a mortgage adviser in the Mortgage Skill, but you do need to be a Mortgage Brain sourcing customer.

In order for your company details to be included, you need to provide your company’s name, address, phone number, email address and website (if applicable). You’ll also need to provide a short company description, which you can do easily on our website.

You can check for yourself that your business details are correct within the UKMortgages suite of products by asking Alexa on an Amazon Echo device to “open UKMortgages,” or on the website www.ukmortgages.uk.com or by downloading the UKMortgages app from either your Apple or Android play store.

So don’t miss any potential customer leads and be part of the UK’s first ever mortgage Skill. Your company listing will appear both on the UKMortgages app, website and Skill – hope to see yours soon!

If this sounds appealing but you are not a sourcing customer yet, you can start a free 30-day trial here.

Take a look at our full press release for more information on this exciting announcement, and make sure you tweet us @Mortgage_Brain when you or one of your customers have tried it out!