Tag Archives: mortgages

Anywhere, Anytime: Top tips for using Mortgage Brain’s latest generation online first and second charge sourcing system

MortgageBrain Anywhere is our online first and second charge sourcing system. It simultaneously allows you to source mortgages for your client whilst offering total flexibility to do so anywhere, anytime. Whether you’re on a PC, tablet or laptop, MortgageBrain Anywhere gives you the capability to perform your tasks as long as you have internet access.

This is one system where you don’t need to be on the same device each time you log in. When we say MortgageBrain Anywhere we mean it. You can start a case on your computer in the office, and continue it later on your tablet or iPad, which is particularly useful when you’re off on your holidays and don’t have access to work PC.

If you’re not yet a MortgageBrain Anywhere customer or are unfamiliar with the process, this is the place for you to gain a few top tips to become an expert in no time. By the time you’ve finished, you’ll be more than ready to sign up, log in and get started.

Source on second-charge products and compare to remortgage products

Our sourcing system can allow you to demonstrate to a client whether remortgaging is a viable option or if it would be more beneficial to borrow additional funds on a second charge. It may seem like a complicated process but with MortgageBrain Anywhere it really isn’t. All that’s required of you is to:

  1. Input the information which in turn will calculate the savings in the given situation.
  2. Select compare a remortgage against second charge option.
  3. Add in your client’s existing mortgage information.
  4. Enter the property price, term and loan amount.
  5. Source remortgage products in the multiple search function.
  6. Use ‘New Search’ from the scheme list to source for second charge products.
  7. Use the ‘My Searches’ button and then ‘Compare ‘to have a clear view of the different products.

From here you will be sent to the comparison screen where you can clearly see the differences between the scenarios previously entered.

Creating multiple searches

Not only does MortgageBrain Anywhere give you the chance to source in any location with internet access, it has a host of options to really get into the nitty-gritty of what is mortgage sourcing. In this case, you are able to create multiple searches and we are more than happy to give you the steps on how to go about doing so.

If you already have a search open and wish to see another, all you have to do is select the New Search option in the bottom right of your screen. This will leave the original search in place whilst allowing you to construct another. Moving between the two, if not more, is as simple as clicking between tabs.

Bespoke mortgage schemes to fit your client’s needs

Finding the best mortgage scheme for your clients is a top priority when it comes to sourcing the right products.

By using MortgageBrain Anywhere, you can show your client a list of ‘best buy’ products that meet their needs and requirements. Our system takes into account the client’s mortgage and personal details which is aided by the standard best buy tables already integrated as a default.

When compiling such a bespoke mortgage scheme, it is vital that you include the following client details: 

  • Salary
  • DOB
  • Mortgage details

Following this, you will receive results offering the best products dependant on the criteria provided. It is important to notice that these are not general pieces of information but a table containing the ‘best buy’ options for the customer. In order to show this to them, select the option to display on the screen.

The personalisation doesn’t end there thanks to the additional filters available. As an example, you can add filters that take into account the possibility of overpaying. MortgageBrain Anywhere really is a tool perfect for getting the best for your clients.
If you’re not yet a MortgageBrain Anywhere customer, you can get your hands on a 30-day free trial and see what you think. Do you have any other tips on getting to grips with MortgageBrain Anywhere? We’d love for you to share them with us. Just send us a short tweet!

UKMortgages – a helping hand for first-time buyers

There’s no doubt. Life is hard for first-time buyers (FTBs). Trying to get on the property ladder in an age of sluggish wage rises, rising property prices, and a tightening of the rules around the approval of mortgages means that FTBs must work hard to find a Lender to support them.

That’s a daunting prospect. So where do they start? We developed UKMortgages to help FTBs kick-off the process by finding an adviser who is local to them, and who has the resources to match them with a suitable Lender.

A free service for FTB or BTL owners

It’s a free service that anyone can use – FTB or seasoned BTL owner. Available via a website, as an app available from Apple or Android app stores, or as an Amazon Skill, UKMortgages gives FTBs a great starting point. With a built-in mortgage calculator and a simple postcode search that presents them with a list of local advisers, they quickly have a wealth of knowledge available to them.

Of course, this has great benefits for advisers too. Mortgage Brain sourcing customers get the opportunity to have a free listing on UKMortgages. And why wouldn’t they when the app has been started 1.7m times? Who doesn’t want free leads? It takes advisers just a couple of minutes to enter their details so that they appear in searches online, on apps or through Amazon Echo. They just sit back and let the leads come to them.

So UKMortgages is a win-win situation. FTBs have a first port of call giving them hundreds of advisers and lots of information at their fingertips and advisers get leads for free. What’s not to like?

How the Client Portal is at the very centre of your customer relationships and helps to create the ‘digital customer journey’.

If you haven’t met yet, allow us to introduce you to The Key’s Client Portal. Through an integration of MortgageBrain Classic and MortgageBrain Anywhere, The Key leads the industry as a back-office system.

For those of you who don’t know already, through the use of several handy tools used within the Client Portal, including a Fact Find functionality and secure communication and document up and download, we have been able to deliver an exceptional digital customer journey at the very centre of your customer relationships.

The benefits: they’re for both you and your customer

We always want to ensure that your clients are given the best experience possible when working through the mortgage process. Not only will the Client Portal help in a client’s decision in choosing you as their broker but it provides them with a modern and efficient experience in their dealings with you.

The ease at which you can keep your clients up to date with the process of their application is another main highlight, with the Client Portal offering 24-hour access to both you and your customers via desktop, laptop, smartphone and tablet.

Client-focused Fact Find

We cannot talk about The Key’s Client Portal without the digital Fact Find functionality. This is certainly one of the best ways to enhance your customer experience all to the good.

The Fact Find enables clients to directly enter their information into your CRM system as and whenever it is convenient for them. Following this, it will then be immediately attached to their record within The Key. It is convenient for them and just as convenient for you – no rekeying!  Plus there are benefits in developing your customer relationships as all their personal facts and information are collected before any meetings.

This could save you up to 60 minutes of the mortgage process for each case and, therefore, means that your client meeting can steer more towards focusing on advice, rather than spending much of it gathering information. You also have the ability to lock or unlock your clients’ access to the Client Portal so that you can control when they can update and access the data.

So start your digital customer journey with your 30-day free trial today. To stay up to date on all our news, The Key or otherwise, follow us on Twitter – @Mortgage_Brain – and LinkedIn.

Product investment – it is not important, it is critical.

Staying ahead of the game in our market relies on listening to our customers, coming up with innovative ideas to accommodate their changing needs and different ways of thinking. Product investment is therefore crucial to our business’s evolution and offering high-end solutions.

Speaking to Introducer Today this month, our CEO Mark Lofthouse gave his thoughts on how we have retained as an industry and thought leader by ensuring that product investment remains at the top of our agenda each year:

“The technology market,” he notes, “is a particularly competitive market and the longevity and survival of many tech companies is down, quite simply, to their approach to product investment and development. Apple is the world’s largest tech company and regularly features in lists of the top ten companies in the world of any description.

“There’s one very good reason for that – it keeps bringing out new products that people want to buy. The first iPhone, the product on which the company was established, was launched ten years ago and since then they have continued to launch a range of new, innovative iPhones and along the way supported by the launch of new ‘connected’ products and devices like the iPad and Apple Watch. If Apple had lost its way and was still trying to sell the original ‘ten-year-old’ iPhone, I can pretty much guarantee that, as a company, it’d be rotten to the core by now! Blackberry and Nokia prove that point!”

While the mortgage technology market may not run on such a global scale like Apple, Mark notes that the principles remain the same:

“Any company in its sector which doesn’t listen to its customers and adapt to a changing market can’t possibly survive in the long run.

“Let me start close to home for a minute. Mortgage Brain recently celebrated its 30th birthday and we’re still as relevant now as we were 30 years ago. This is because we continually listen to our customers, invest in new products and people, and develop new and associated technology products and services to bring to the market. If we didn’t, we wouldn’t be here. Simple as that.”

As the use of technology constantly evolves, you need to ensure you can keep up with it. As Mark points out, having the resources to be able to ensure your vision and ideas become a reality – is crucial.

Mark continues: “It’s why we invest over 40% of our expenditure each year into product research and development. It’s through product development and investment in the mortgage technology market that saw the launch of the mortgage industry’s first ever sourcing system. The ability to complete and submit AIPs and Full Applications digitally and receive a lending decision in under a minute. The launch in 2012 of the industry’s first mobile App that promoted advisers to consumers and brought in new business leads.”

This kind of investment allowed us to bring the industry’s first ever iPad-based sourcing system to the table as well as the development of multi-device, online and offline, fully integrated first and second charge sourcing solutions. It was also through this same investment and development that meant mortgage advisers were able to break into new markets such as conveyancing and second charge mortgage sourcing.

But how did all these developments come about? Mark has an answer for that: “Continuous investment in people, products and services – if done properly – is much more than just bringing new products to the market for the sake of it. Done properly, product development and investment allows companies to help and support advisers through the constant regulatory and market changes.

“Interactive websites with mortgage search and selection capabilities are here and now, together with digital client portals, which enable consumers to complete online Fact Finds, and securely send and receive information and documentation – all of which is way ahead of what the large aggregators have to offer.”

So, what’s next for both the mortgage market and for us as a company?

Mark thinks that anything is possible: “Looking ahead five or more years the biggest changes will be in the way we interact with computers with voice commands taking over from keyboards, and if we go all out Sci-Fi, there’ll be holograms and human-like robots!

“Who knows where it will end? The mortgage tech industry may not work on Apple’s global scale, but it’s still investing millions in R&D to keep advisers ahead of the game in an ever-changing market. Continuous investment, therefore, isn’t important, it’s critical.”

You can read the full piece on our website here.

Four reasons to attend industry events

You turn your computer on. You log onto social media and see the latest conference hashtag, or see an email drop into your inbox about the next industry event. Tempted to go? You should be.

Industry events offer incredible benefits, such as increasing your knowledge to service your customers better, understanding forthcoming regulatory changes and requirements, developing networking skills and meeting up with industry representatives from different services.  We’ve rounded up our top reasons as to why you should attend events below:

  1. Knowledge gains

In our latest social media poll, 67% of you said that the part you value most about events is expanding your knowledge. From key speakers to the latest industry news, events are vital for increasing your understanding outside of what you learn during working hours.

Our Mortgage Vision events this year cover topics such as creating a digital journey for your customers, the Senior Managers and Certification Regime, Buy to Let activity 12 months on, the Competition Review, GDPR – new data protection legislation, the return of the First Time Buyer and much more.

You can only learn so much from reading books and published articles – you can learn far more from actually going out and meeting Lenders and product providers first-hand. There are always opportunities to ask questions, discuss relevant topics including the current and future of your industry with other delegates too.

  1. Plenty of opportunities to network

Events offer a fantastic way for you to meet your peers, discuss the latest industry news with likeminded individuals and compare how you are finding ‘business’.

Comparing notes about forthcoming legislation, discussing the latest technology advancements and going over changes to mortgage products with those who are working in the same market as you, can often be very enlightening.

Not only that, but networking can help evolve your interpersonal skills. If you’re new to the networking scene, events can provide a great way of getting used to introducing yourself to others and gain confidence in potentially seeking out people to talk to.

  1. Everything you need, all in one place

It can often take time to locate all the resources you need to see the latest news, understand the next lot of legislation changes and discover new and existing technology advancements that can help you be the best broker possible. Luckily for you, events can provide a place where you learn all this and more – in one place, and often in just one day.

Events allow you to learn the topics that are influencing the market from the key-note speakers, as well as taking part in workshops or individual roundtable sessions that will offer you the change to interact more closely with your peers and ask the important, burning questions from the presenters.

  1. And they may be CPD accredited!

A really key pull for many brokers is that the majority of industry events will enable you to gain all-important CPD hours. Conferences and event may have been accredited to provide structured CPD to those that attend. This means that the events will provide directed ‘study,’ and will have clear and precise learning objectives in place for the delegates.

Mortgage Brokers need to complete a minimum of 35 hours of continuing professional development (CPD) each year, of which 21 hours should be structured. So in our industry, it is important to ensure that you are improving your knowledge and gain continuing professional development hours each year and events are the perfect place to do so.

Need a few more benefits?

  • Many events, like Mortgage Vision, are free to attend!
  • They’re informative and allow you to meet new people
  • You can motivate yourself simply by being in an educational environment
  • You will impress your customers by being up to the minute with the very latest news and views

The real trick to events is to go with clear objectives and plan your day to get the most of your time. Whatever your reason for going, we would love to hear it. Tweet us with the hashtag #MVision17 and let us know your top motive for attending events.

Online Chat

The latter half of this year saw us enhance our customer support when we officially launched our online chat service for advisers.

Online chat provides a quick, free-of-charge way to talk to one of our Customer Services team, who are on hand to answer questions almost instantly. It means advisers have an extra way in which to contact us for support, which may on occasion suit them better than calling our existing customer services phone line.
Since its launch in June, our online chat system has helped over 1,480 advisers, and the numbers using the service appear to be increasing each month.

What does online chat offer?
Our online chat facility enables advisers to contact us for free via our website with any questions they may have, or for any assistance they require.

Our friendly Customer Services team help with a myriad of queries, from help with forgotten log in details, sales enquires, and any questions advisers might have with regards to all of our Mortgage Brain systems.

When is the service available?

Online chat is available during our normal Customer Services working hours, and from 10.00am on a Wednesday morning to allow for training.

When you visit our website, after a few seconds the online chat box will pop up at the bottom of your screen. Or you can initiate a chat yourself, by clicking on the top of the box with the ‘Can we help?’ button, appearing in the bottom right-hand corner of your screen.

Advisers are able to email themselves a transcript of their chat, ensuring that they have all details they need on file should they require similar assistance in the future.

Why did we decide to offer this service?
In a world where everything is instant, we want to ensure that we provide a service which is in keeping with the fast-paced environment we operate within.

The online chat facility is yet another way in which our customers can get in touch with us. It both complements and enhances our traditional helpline, and the online support in terms of guides and videos already available via our website.

Mark Lofthouse, our CEO, states: “The new online chat facility is part of Mortgage Brain’s proactive commitment to supporting advisers and providing excellent customer service.”

“I’m delighted that those who have already used the service have found it useful and continue to use it as an alternative to the traditional telephone service when it suits them better.”

To use our online chat service, please visit our website www.mortgage-brain.co.uk and let us help you!