As a Mortgage Brain newbie Matt is already a top performer in our sales team, and is no stranger to getting us new clients – as well as keeping our current ones incredibly happy! We decided to find a little more about one of our newest members of the team, and here’s what we discovered…
How long have you been working at Mortgage Brain?
What does a typical day look like for you?
No two days are the same. Having ‘national’ in my job title isn’t just to sound fancy! I could be demonstrating The Key or Criteria Hub to a firm of Brokers in Scotland one day, doing round table training in the Emirates Stadium or platform presentations at Wetherby Racecourse the next day.
What’s your favourite part of your job?
I enjoy sitting down with customers, looking at the challenges they face and helping them find solutions. That might be driving more footfall to their door via websites and apps or reducing the amount of customer data they have to re-key by moving them to our CRM and sourcing systems.
What is your best Mortgage Brain memory?
I really enjoyed being part of the Vision events that Mortgage Brain host each year. These events always get fantastic feedback from everyone who attends and there are lots of valuable insights into the industry.
Why Mortgage Brain – what drew you to the company?
I’ve worked in Financial Services since 2003 and all of the tools I used were provided by Mortgage Brain. I was always impressed by the depth of functionality and how easy it was to use, so when an opportunity came up to be part of the team I jumped at it!
Tea or coffee?
You’re stranded on a desert island. Which co-worker would you like to have with you, and why?
Gemma Lang, there would never be awkward silences and I’m sure passing ships could hear from miles away…
What’s your best party trick?
I have a bottomless appetite so normally people are fascinated/horrified at how much I can eat!
Do you have any bad habits – especially ones that annoy the rest of the office?!
I think my habit of playing with my cuffs on photos seems to annoy people the most…
What’s your best quality, and how does it help you at work?
I have always worked in companies where taking ownership of problems personally is important. I bring this approach with me to make sure that, if any of our customers have any issues that need resolving, I won’t just pass it on. I’ll make sure I remain a point of call until it is resolved.