to pilot in Q4 2019, we are pleased to welcome a new member of the Mortgage
Brain proposition family – Affordability Hub. Dubbed the ‘Skyscanner’
for mortgage affordability, this revolutionary mortgage solution system
collects information on property, income, debts and expenditure in a standard
form and sends it all to lenders affordability calculators and then delivers
the information back to Affordability Hub. However, the benefits of using Affordability
Hub don’t stop there.
simple purpose of Affordability Hub is to support the mortgage adviser at the
outset so that their customers have full knowledge of their options. Our new
system will provide the maximum lending amounts either for a specific property
or based on a customer’s circumstances with the results being returned within a
minute. The collated results are provided that show the amount each Lender is
prepared to lend rather than whether they will simply lend the amount
requested. This gives you and your clients, total transparency and helps the
customer understand the range of mortgage options available to them. If we want to get into the all-important
details, it uses a comprehensive standard question set which, in turn, is used
to populate a Lender’s affordability calculators.
Hub provides total transparency of all the requirements which has been ignored
by the Lenders’ affordability calculator and any assumptions that the platform
has made. Our new system goes further by giving clear indications of what
expenditures and incomes were accepted and ignored for each Lender.
benefits of using Affordability Hub continues transforming the mortgage process
with the ability to re-run an existing application with complete version
tracking in addition to comprehensive compliance records to support any advice
given. It’s sourcing heaven at its best.
used in tandem with our full mortgage sourcing product portfolio, Affordability Hub will be, like we
always say, a no brainer! An adviser with affordability, criteria and
product-based sourcing in their arsenal will be able to provide their clients
with the best advice and most transparent service on the market.
MortgageBrain Anywhere is our online first and second charge sourcing system. It simultaneously allows you to source mortgages for your client whilst offering total flexibility to do so anywhere, anytime. Whether you’re on a PC, tablet or laptop, MortgageBrain Anywhere gives you the capability to perform your tasks as long as you have internet access.
This is one system where you don’t need to be on the same device each time you log in. When we say MortgageBrain Anywhere we mean it. You can start a case on your computer in the office, and continue it later on your tablet or iPad, which is particularly useful when you’re off on your holidays and don’t have access to work PC.
If you’re not yet a MortgageBrain Anywhere customer or are unfamiliar with the process, this is the place for you to gain a few top tips to become an expert in no time. By the time you’ve finished, you’ll be more than ready to sign up, log in and get started.
Source on second-charge products and compare to remortgage products
Our sourcing system can allow you to demonstrate to a client whether remortgaging is a viable option or if it would be more beneficial to borrow additional funds on a second charge. It may seem like a complicated process but with MortgageBrain Anywhere it really isn’t. All that’s required of you is to:
Input the information which in turn will calculate the savings in the given situation.
Select compare a remortgage against second charge option.
Add in your client’s existing mortgage information.
Enter the property price, term and loan amount.
Source remortgage products in the multiple search function.
Use ‘New Search’ from the scheme list to source for second charge products.
Use the ‘My Searches’ button and then ‘Compare ‘to have a clear view of the different products.
From here you will be sent to the comparison screen where you can clearly see the differences between the scenarios previously entered.
Creating multiple searches
Not only does MortgageBrain Anywhere give you the chance to source in any location with internet access, it has a host of options to really get into the nitty-gritty of what is mortgage sourcing. In this case, you are able to create multiple searches and we are more than happy to give you the steps on how to go about doing so.
If you already have a search open and wish to see another, all you have to do is select the New Search option in the bottom right of your screen. This will leave the original search in place whilst allowing you to construct another. Moving between the two, if not more, is as simple as clicking between tabs.
Bespoke mortgage schemes to fit your client’s needs
Finding the best mortgage scheme for your clients is a top priority when it comes to sourcing the right products.
By using MortgageBrain Anywhere, you can show your client a list of ‘best buy’ products that meet their needs and requirements. Our system takes into account the client’s mortgage and personal details which is aided by the standard best buy tables already integrated as a default.
When compiling such a bespoke mortgage scheme, it is vital that you include the following client details:
Following this, you will receive results offering the best products dependant on the criteria provided. It is important to notice that these are not general pieces of information but a table containing the ‘best buy’ options for the customer. In order to show this to them, select the option to display on the screen.
The personalisation doesn’t end there thanks to the additional filters available. As an example, you can add filters that take into account the possibility of overpaying. MortgageBrain Anywhere really is a tool perfect for getting the best for your clients. If you’re not yet a MortgageBrain Anywhere customer, you can get your hands on a 30-day free trial and see what you think. Do you have any other tips on getting to grips with MortgageBrain Anywhere? We’d love for you to share them with us. Just send us a short tweet!
As a Mortgage Brain newbie Matt is already a
top performer in our sales team, and is no stranger to getting us new clients –
as well as keeping our current ones incredibly happy! We decided to find a
little more about one of our newest members of the team, and here’s what we
How long have you been working at Mortgage Brain? 6 months.
What does a typical day look like for you? No two days are the same. Having ‘national’ in my job title isn’t just to sound fancy! I could be demonstrating The Key or Criteria Hub to a firm of Brokers in Scotland one day, doing round table training in the Emirates Stadium or platform presentations at Wetherby Racecourse the next day.
What’s your favourite part of your job? I enjoy sitting down with customers, looking at the challenges they face and helping them find solutions. That might be driving more footfall to their door via websites and apps or reducing the amount of customer data they have to re-key by moving them to our CRM and sourcing systems.
What is your best Mortgage Brain memory? I really enjoyed being part of the Vision events that Mortgage Brain host each year. These events always get fantastic feedback from everyone who attends and there are lots of valuable insights into the industry.
Why Mortgage Brain – what drew you to the company? I’ve worked in Financial Services since 2003 and all of the tools I used were provided by Mortgage Brain. I was always impressed by the depth of functionality and how easy it was to use, so when an opportunity came up to be part of the team I jumped at it!
Tea or coffee? Coffee.
You’re stranded on a desert island. Which co-worker would you like to have with you, and why? Gemma Lang, there would never be awkward silences and I’m sure passing ships could hear from miles away…
What’s your best party trick? I have a bottomless appetite so normally people are fascinated/horrified at how much I can eat!
Do you have any bad habits – especially ones that annoy the rest of the office?! I think my habit of playing with my cuffs on photos seems to annoy people the most…
What’s your best quality, and how does it help you at work? I have always worked in companies where taking ownership of problems personally is important. I bring this approach with me to make sure that, if any of our customers have any issues that need resolving, I won’t just pass it on. I’ll make sure I remain a point of call until it is resolved.
You can follow Matt’s Mortgage Brain journey
on Twitter @SurridgeMatt or by catching
up with him at an event near you soon!
The world around us
is constantly changing, and technology plays a huge part – especially in the experience
of the customer. We speak to hundreds of brokers every week, so we understand
how tough it is to keep up with the ever-evolving technology and offer your
customers a professional modern service they deserve.
Customers now want –
and expect – to interact how, when and where they want to, and we all need to evolve
and adapt to fulfil their expectations. Not only do we need to keep our existing
customers happy, but we need to ensure that our businesses continue to grow. After
all, it’s worth remembering that one happy customer could potentially endorse a
business to five, six, seven potential new customers!
At Mortgage Brain, our
teams have been building solutions for many years to enable you to satisfy the modern
customers’ needs – but how do we do it, and what exactly do we do?
To ensure that we
offer the latest generation systems, 40% of our revenue is invested back into our
developing our systems so that we can continue to deliver new products and
services regularly and enhance our existing ones.
The Key Client Portal
is a good example of a new product that we were able to launch due to our
continued investment. It was developed in tandem with adviser feedback and with
customer experience in mind to ensure that not only do your customers benefit
from great service from you as you use our systems, but that we can support you
and you receive a best service from us.
integrated end-to-end process
Our systems are fully
integrated – are yours? Not everyone realises that we are the only technology software
company that offers mortgage Advisers an end-to-end mortgage process with
single data entry, from lead generation all the way through to mortgage submission.
All our Mortgage
Brain sourcing customers have the opportunity to be listed on our UKMortgages website, app and Amazon Echo Skill for free.
UKMortgages is our lead generation suite that started with an app in 2012
offering consumers the chance to find their nearest adviser by postal address,
as well as taking advantage of our B2C offerings such as website creation and
adding plug-ins to help with generating those all-important leads. We also
offer The Key as a back office system, complete with
its own secure Client Portal, which integrates with both of our
sourcing systems MortgageBrain Classic and MortgageBrain
free mortgage application system, MTE, then completes the mortgage process, allowing you to submit your
mortgage applications to 9 of the top lenders and get responses in under a
Going above and
beyond that, many brokers also use ConveyancingBrain – a free system that enables you
recommend to your customers a customer-rated solicitor who your chosen lender
accepts, and completes the whole property-buying process.
ConveyancingBrain features a fantastic case tracking
available to your customers 24/7, allowing them to stay up to date with their
case anywhere anytime – just what any modern consumer wants.
Now that you know
about all the systems at your disposal, it’s important to understand how you
can use them efficiently to really satisfy your customers’ needs and wants. The
Key’s Client Portal is an excellent example of this, offering
an online fact find, encrypted messaging, document exchange, case updates and
24/7 access for your clients.
Here is a clear
testament to the benefits of the Client Portal, from a real customer:
doubt that using the Portal significantly speeded up my mortgage application.
Having completed the mortgage questions in advance the advice felt more
considered and the exchange of documents & messages with my adviser made me
feel much closer to the process.” Iain M, customer
Your customers will
also want to know that they’re working with someone professional and reputable,
so using the branding functionality will enable you to match the Client
Portal to your company branding, creating a professional look and feel and will
give not only an excellent first – and lasting – impression.
Using the Client
Portal can save you up to an hour per case – and, when the average broker is
completing six cases per week, that’s almost a whole day you’re saving!
We’re here for
The help we offer
doesn’t simply stop at our systems. Our customer service team are on hand to
answer any queries you have with 97% of your calls answered first time. We also
have a help and training centre, which provides guides, videos and
webinars for each of our systems – all free of charge.
And, don’t forget,
our annual Mortgage Vision events always have a host of fantastic
speakers, legislation updates and market insight to help you get the most out
of our systems and hear from the experts.
It’s competitive out there, but with the
right tools and up to date knowledge you can meet customers’ expectations, be
more efficient and, overall, offer a customer experience that you can be proud
Jetting off on an airplane to somewhere tropical this summer? Or, perhaps, you’re heading somewhere closer to home here in sunny England. Whatever your plans, many of you will want to make sure you’re still there for your customers, if they need you – even if that’s from a beach or whilst sunning yourself by a swimming pool!
Luckily, we’ve got you covered – not only with our products, but with some top digital tips, too.
Make sure your business is listed on UKMortgages
Summer is a popular time to move house so plenty of people will be in need of your professional help. If you are a Mortgage Brain sourcing user, you can list your business on UKMortgages, our free lead generation suite for brokers, and help local customers to find your firm’s details and get in touch.
MortgageBrain Anywhere is our online, whole of market sourcing system. It provides total flexibility, allowing you to source mortgages for your clients anytime, anywhere from any PC, tablet or laptop, you just need an internet connection. Products are updated automatically and there is no need to download anything.
You don’t even need to be on the same device each time you log in, either. MortgageBrain Anywhere is exactly that: anywhere! You can start a case on your computer at work, and continue it later on your iPad or tablet, which is helpful when you’re going away on holiday and don’t have access to your laptop or PC.
If you’re not yet a MortgageBrain Anywhere customer, you can get your hands on a 30-day free trial and see what you think.
Keep in step with your clients whilst away
It’s not just you who will be thinking about how you can tie up all the loose ends before going away. We can also help your clients get things in order so that they can enjoy more of their summer.
The Key Client Portal is part of our digital customer journey offering and was designed with a better customer experience in mind, to ensure efficient communication and information exchange between you and your client.
The main benefit of your clients using the Client Portal is its time-saving ability. The Portal’s Fact Find functionality enables your clients to input their own data – with 24-hour access so they can do it at a time most convenient to them. This means you can collect data on your clients without having to organise a meeting to gather this information – handy if either of you have a holiday booked during this time!
You can try the Key free for 30 days here if you don’t use it already, and we have plenty more benefits outlined for both you and your clients with regards to the Client Portal on our dedicated page.
Social media savvy?
You may be going on holiday, but your business doesn’t need to take a break! Social media is a fantastic – plus simple – way to generate potential leads and raise brand awareness even when you’re not in the office.
If you have a Facebook page, spend some time before you go away scheduling in posts. For those of you who use Twitter or LinkedIn, there are plenty of scheduling platforms around that you can use – take a look at Buffer, Hootsuite and Hubspot, amongst others.
During the summer months, it’s also preferable to share even more value-adding content such as light-hearted articles or tips that people will find interesting – anything that adds value to your followers. This is likely to gain you an engaged audience, which, if they’re in your target audience, means they may be more likely to consider your services because they have a great impression of you from social media.
In summary – enjoy your summer
So, that’s your digital summer in a nutshell! If you have any other tips about how you manage your business whilst you are away, or any other features of our systems that are helpful during the holiday season, make sure you share them by tweeting us!
An integral member of the Mortgage Brain family, Chris has been part of our sales team for a good few years now. He spends his time meeting advisers, mortgage clubs and networks and is an avid Twitter user – you can follow him @chrisbrownmbl. We quizzed him on all things Mortgage Brain – as well as some added extras…
How long have you been working at Mortgage Brain? Six whole years!
What does a typical day look like for you? Every day is different and ranges from travelling the length of the country for meetings with brokers and networks to carrying out webinars. It’s a complete mixed bag.
What’s your favourite part of your job? The sheer variety of the role makes every day enjoyable!
What is your best Mortgage Brain memory? There have been many memories, however, the signing up of a large network to use our software having beaten off the new entrants into the market has to be the highlight.
Why Mortgage Brain – what drew you to the company? Technology will continue to lead the way for advisers and as Mortgage Brain has the pedigree and track record – why not join the best?
Tea or coffee? I do enjoy my coffee, however, a nice cup of Earl Grey always goes down well.
You’re stranded on a desert island. Which co-worker would you like to have with you, and why? Dionne Pullen as she always brings food to our meetings and no doubt would be prepared!
What’s your best party trick? My wife would say my dancing – always good for a laugh.
Do you have any bad habits – especially ones that annoy the rest of the office?! As I am rarely in the office, I am not there enough to annoy people!
What’s your best quality, and how does it help you at work? Being Northern, it has to be my down to earth approach to life!
With Amazon Echo – and its friendly virtual assistant, Alexa – now a staple item in many homes across the UK, it seemed only appropriate to explore the latest Smart Speaker technology and what it could do and thus, the first UK Amazon Echo Mortgage Skill was born.
Developed to ultimately support consumers and drive business to our mortgage adviser customers, our UK Mortgage Skill is an industry-first. Now through a Smart Speaker device, consumers are able to search for a suitable mortgage and find mortgage advisers local to them to help them purchase their new property, simply by asking Alexa.
Ground-breaking mortgage sourcing
The new Skill combines our mortgage data and Amazon’s technology, allowing users to ask Alexa to find a mortgage that fits their needs.
Alexa will ask the user a few questions before searching through over 10,000 mortgage products and then will verbally provide details of the headline product – the mortgage product deemed most suitable based on their answers. Alexa will also send a summary of the most suitable Fixed, Variable and Tracker mortgage products to the user’s Alexa app.
Connecting consumers with advisers
Users can also ask Alexa to find them a local adviser. The Skill can either use the postcode registered to the user’s device – or an alternative one can be provided – to search through thousands of mortgage advisers to find businesses closest to them. All the mortgage advisers listed use Mortgage Brain sourcing software so they have access to all the mortgage products provided by Alexa during her mortgage product search.
Alexa will then provide the name and phone number of the user’s nearest adviser, and send a further list of up to ten local advisers directly through to their Alexa app.
How does it work?
There’s no need to register for the Skill to use it – simply say “Alexa, open UKMortgages,” and Alexa will then offer the option of searching for a mortgage or finding an adviser.
Users will need to provide the amount they wish to borrow, property price and whether they are a first-time buyer, moving home or remortgaging. Alexa will then search through a comprehensive list of whole of market mortgage products and 1,000s of mortgage advisers to find the best products and nearest companies.
Be in it to win
It comes at no additional cost to your licence fee to be listed as a mortgage adviser in the Mortgage Skill, but you do need to be a Mortgage Brain sourcing customer.
In order for your company details to be included, you need to provide your company’s name, address, phone number, email address and website (if applicable). You’ll also need to provide a short company description, which you can do easily on our website.
You can check for yourself that your business details are correct within the UKMortgages suite of products by asking Alexa on an Amazon Echo device to “open UKMortgages,” or on the website www.ukmortgages.uk.com or by downloading the UKMortgages app from either your Apple or Android play store.
So don’t miss any potential customer leads and be part of the UK’s first ever mortgage Skill. Your company listing will appear both on the UKMortgages app, website and Skill – hope to see yours soon!
We’re just over half way through another month, and it’s been a busy one for us all. Our fantastic sales team have been up and down the country throughout March presenting the Key Client Portal across the UK at events and conferences.
Integrating with both Mortgage Brain Classic and Mortgage Brain Anywhere, the Key is the industry’s leading back-office system, and its Client Portal now has a Fact Find functionality, which has made it even more sought-after!
For those of you who’ve not been lucky enough to bump into one of our team to find out what the Key offers, we’ve popped it all into a blog for you to explore for yourself.
The benefits: they’re for both you and your customer
The modern customer experience is a highlight of the Key’s Client Portal. Not only does the Portal provide your customer with a modern and efficient experience in their dealings with you, but it means that you can offer this as one of the main benefits for them to choose you as their broker.
The ease at which you can keep your clients up to date with the process of their application is another main highlight, with the Client Portal offering 24-hour access to both you and your customers via desktop, laptop, smartphone and tablet.
Safe and secure
Security is a top priority for us, and we ensure that it can be for you as well. The Client Portal enables you to request, send, collate and receive information securely from and to your clients. It acts as a completely secure method of communication and data storage, so you can both ensure anything you share within the Client Portal is kept safe.
Client-focused Fact Find
Of the Key’s capabilities, it’s the digital Fact Find functionality that has received the most interest since its launch – and why it will be the main focus of this blog – so you can enhance your digital customer journey even further.
The Fact Find functionality is designed to enable clients to provide their information as and when it is convenient for them. This information is then automatically attached to their record within the Key. It means that you can collect hard facts before any initial meetings. This saves you time potentially taking up to 30 minutes of the mortgage process and means that potentially your client meeting can focus on advice, rather than spending much of it gathering this information.
You also have the ability to lock or unlock your clients’ access to the Fact Find so that you can control when they can update and access the data.
While the above aren’t the extent of the Key’s highlights, they’re the most notable ones that our customers have found most useful when using the Key and its Client Portal. You can discover plenty more on our dedicated section on our website, where you can also begin your 30-day free trial.
You can find out more about the Key Client Portal, and its online Fact Find, at events up and down the country. Our events page will keep you up to date with where you can find us, and we also share where we are on Twitter @Mortgage_Brain and LinkedIn.
As you’re reading our blog, you probably know plenty about our company, systems and what we offer. But how much do you know about the people behind Mortgage Brain? Our new series will allow you to meet our team – the people who bring our company to life and are the face of our Mortgage Brain.
You’ve met Lee Richardson, now we’d like to introduce you to Craig Kerrigan, one of our national account managers, who is a Mortgage Brain newbie, and an integral part of our team.
How long have you been working at Mortgage Brain? Coming up to five months now, I’ve been here since early September 2017.
What does a typical day look like for you? I guess that the old adage “there’s no such thing as a typical day” is relevant. Some days I’ll be out with our existing clients at their premises (wherever around the UK that may be) for account meetings, reviewing where we are currently and also where we’re going together in the future to support their business. Other days, I might be in one of our offices (Bromsgrove or Croydon) for meetings with our sales and/or support teams. I’m home-based officially, so there will also be maybe a couple of days per week for prospecting for new clients and required administration.
What’s your favourite part of your job? The client contact, as mentioned above, ensuring that Mortgage Brain and our customers are working in partnership to support their businesses and deliver a great service to them and their end customers.
What is your best Mortgage Brain memory? Our adventures around the UK – from Newcastle to Belfast, to London to Worcester, to Newport – between September and November 2017. We delivered ten Mortgage Vision events to over 1,000 Advisers – 98.9% of whom would recommend them to a colleague and 95% rated the events as either excellent or very good.
It was fantastic to see so many Advisers attend to hear about the marketplace from the Association of Mortgage Intermediaries (AMI), and the General Data Protection Regulation (GDPR) from ourselves. Feedback was that Advisers and firms still required support with this, and that’s what we’re doing currently. Hard work to put on but fun and rewarding.
Why Mortgage Brain – what drew you to the company? Upon talking to various people in and around both the industry and the company, their approach to managing both their people and their customers as valuable individuals.
Tea or coffee? I’m one of those strange and rare Brits that doesn’t drink either! Soup or hot lemon when it’s cold, but, generally, juice or water-based drinks (I’d include beer in that!)
You’re stranded on a desert island. Which co-worker would you like to have with you, and why? Lee Richardson for his dancing skills – anything else I say is liable to be libellous!
What’s your best party trick? Making myself disappear at midnight!
Do you have any bad habits – especially ones that annoy the rest of the office?! I love an all-day breakfast sandwich – which I’ve been banned from eating at my desk!
What’s your best quality, and how does it help you at work? Trying to put myself in the customer’s shoes, ensuring that we try and meet their needs and give them a great service whilst also ensuring that we still remember that we are in business.
Going the extra mile is in our nature. Whether it’s offering help with the various facets of our systems or providing training, our team are always on hand to ensure you can make the most of what we can offer.
ConveyancingBrain, our comparison conveyancing quotation and case tracking system, is no different. We have a dedicated team on board, always ready to provide support – on a completely one to one level.
Once you register with ConveyancingBrain, you’ll receive a call and we’ll answer any questions you may have. You can also access the most frequently asked questions in our help and support section on our website at any time.
Our on-going support then continues throughout your ConveyancingBrain journey. We understand that, for many of you, this may well be your first time offering a conveyancing service to your customer, so understandably there will be questions and nervousness from time to time. Hence why we always on hand whenever you may need it.
We also like to thank every new Adviser using ConveyancingBrain with a box of chocolates or bottle of wine when their first quote becomes the first instruction. Just our way of saying thank you to you for choosing and putting your trust in ConveyancingBrain. We don’t think that you will be disappointed.
For the visual learners out there, we also offer a 1-2-1 system demonstration. This has helped plenty of advisers discover the best ways to recommend conveyancing to their clients, and how to use our system to its potential.
Our website also has links to a number of flyers; to help you sell conveyancing to your clients, brush up on your understanding of any terminology, or if you wish to understand the ins and outs of how the case tracking system works, we’ve got it covered.
Keeping in touch
Even if you’re well on your way with your ConveyancingBrain journey, we still like to check in once a month to see how you’re getting on. We make proactive calls to ensure that if you have any concerns or queries, we can put your mind at ease and guide you through.
You’ll also be added to our mailing list, so you’ll be the first to know about any updates to the system and any new features we’ve added in.
The smooth progression of cases is in everyone’s best interests, and our case notes tracking system is the perfect way to ensure that everyone knows what is going on. Our case tracking guide runs through exactly where to find and use the case notes in the system, with screenshots to ensure that you’re looking in the right place.
Case tracking enables you and also us to stay up to date with the progress of all your cases, provides you with an audit trail, and provides a three-way communication between you, the solicitor and our team, so that each case moves as smoothly as possible towards completion.
Want to learn more about our service? We’re always more than happy to answer any of your ConveyancingBrain questions – whether you’re already signed up or you’re looking to join us. You can give us a call on our mobile-friendly number 0371 200 0655, or get in touch via social media on both Twitter and LinkedIn.
The market leading mortgage technology solutions provider